Case Coordinator

Kisling, Nestico & Redick, LLC•Bath Township, OH
•Onsite

About The Position

The Case Coordinator is responsible for the day-to-day operations of new cases and reports directly to the Intake Manager, working under that manager’s direction. This is a full-time, in-office position, Monday through Friday.

Requirements

  • Ability to coordinate use of office phones, headphones, printers, and calculators, and to use computers and related software applications.
  • High proficiency in MS Outlook, Word, and Excel.
  • Strong command of English grammar, usage, punctuation, and spelling, and exceptional communication skills.
  • Ability to work well under pressure and exercise good judgment.
  • Strong attention to detail; organized, with the ability to multitask and prioritize workload.
  • Type at least 45 WPM.

Nice To Haves

  • High school diploma preferred.
  • High-volume phone, call center, and/or law firm experience preferred.
  • Prior case management experience preferred.

Responsibilities

  • Collect lists of newly opened cases and enter data into case management software according to established procedures and turnaround times.
  • Locate and review police reports for accurate information.
  • Create client files and distribute them to the appropriate Attorney/Paralegal team.
  • Scan and attach documents to client files in case management software.
  • Edit documents, scan, and fax.
  • Add providers from spreadsheets into case management software.
  • Interact with firm investigators and doctors’ offices.
  • Answer phones in a high-volume call center.
  • Maintain regular, consistent, and punctual attendance.
  • Perform other duties as assigned.
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