Case Coordinator

State of Indiana•Gary, IN

2d•$42,900

About The Position

The Case Coordinator provides paraprofessional, technical, and fiscal support to Vocational Rehabilitation Counselors and other professional staff. The role performs case management and coordination tasks to support timely case processing and quality service delivery. Responsibilities include obtaining consumer records from medical facilities, psychologists, schools, employers, and other state agencies to support eligibility determinations, and providing Vocational Rehabilitation orientation to program applicants in groups or one-on-one. The role may require some travel, and multitasking and time management are important strengths. The position is with Indiana’s Family & Social Services Administration (FSSA), within the Division of Disability and Rehabilitative Services, which manages services for children and adults with intellectual and developmental disabilities. A degree is not required. The preferred background is two years of college coursework plus one year of direct client-service experience in a social service setting; additional experience or education may substitute. The salary traditionally starts at $42,900 and may be commensurate with education and work experience. Supervisory duties may be assigned based on agency needs.

Requirements

Specialized knowledge of the program area, including relevant rules and regulations.
Specialized knowledge of applicable legislation, guidelines, agency policy, and professional standards and practices.
Ability to research, analyze, and compile information about topics related to the program area.
Effective communication skills.
Ability to operate effectively in a group decision-making process.
Tact in dealing with agency personnel and the public.
Specialized knowledge of accounting and budgeting.
Ability to perform essential functions with or without reasonable accommodation.
A degree is not required.

Nice To Haves

Two years of college coursework plus one year of experience providing direct client services in a social service setting; additional experience or education may substitute.

Responsibilities

Research and compile information about program procedures, needs, and policies.
Answer customer questions about program policies and procedures.
Establish, organize, and maintain current and historical program files.
Assist with program reports, application development, budget allocations, and purchasing consultative services.
Maintain, monitor, and order program assets.
Assist the supervisor with developing and planning the overall program and its role in the agency.
Schedule, prepare, and disseminate program-related training materials.
Acquire consumer records from relevant sources to support eligibility determinations.
Provide Vocational Rehabilitation orientation to program applicants, individually or in groups.
Provide case management and coordination support to help ensure timely case processing and quality service delivery.
May perform supervisory duties based on agency needs.