Case Coordinator

Sedgwick•Telecommuter OH, OH

1d•$18 - $21

About The Position

The Case Coordinator provides excellent customer service and internal support to an assigned team. The role manages workers’ compensation claims under supervision and in collaboration with the Clinical Case Management Team, collecting and documenting claim data and facilitating treatment services in accordance with company policy and procedure. The coordinator verifies return-to-work and remain-at-work status through regular communication with claim parties and documentation in the claim management system, and reports return-to-work dates using telephonic and written communications. The position requires maintaining knowledge of workers’ compensation rules and laws, the claims process, and Sedgwick policies and procedures. This entry-level opportunity offers training, an assigned mentor and manager, and career-development and promotional-growth opportunities. The work may be performed in an office and/or virtual setting. The posted starting pay range for the jurisdiction specified in the posting is $18.00–$21.00 per hour.

Requirements

High school diploma or GED.
Strong oral and written communication skills.
Computer literacy, including Microsoft Office.
Organizational skills.
Clear and conceptual thinking ability, excellent judgment and discretion, and ability to meet deadlines.

Nice To Haves

Clerical or customer service experience, or an equivalent combination of education and experience.
Collaborative approach, motivation and drive, customer orientation, empathy, and a solution-focused outlook.

Responsibilities

Manage a caseload of workers’ compensation claims under supervision and in collaboration with the Clinical Case Management Team.
Collect and document data for workers’ compensation claims in accordance with the Case Coordinator Workflow and company guidelines.
Process and facilitate necessary treatment services in accordance with company policy and procedure.
Verify return-to-work and remain-at-work status through routine communication with claim parties and documentation in the claim management system.
Use telephonic and written communications to accurately report return-to-work dates in accordance with company policy.
Maintain knowledge of Bureau of Workers’ Compensation rules and laws, the workers’ compensation process, and Sedgwick policies and procedures.