Case Coordinator

Pyramid Healthcare•Pittsburgh, PA

7d•Onsite

About The Position

The Case Coordinator provides case management and care coordination services for clients and families receiving behavioral healthcare treatment. The role supports client engagement throughout the continuum of care by coordinating appointments, referrals, transportation, discharge planning, communication with referral sources and outside providers, and collaboration with the interdisciplinary treatment team. The Case Coordinator helps clients access health, behavioral health, social, and community resources while promoting continuity of care, treatment engagement, and successful recovery outcomes. The position is based at Pyramid Pittsburgh Inpatient, 306 Penn Ave, Pittsburgh, PA 15221, and follows a Monday–Friday schedule from 8:00 a.m. to 4:30 p.m. The listed pay is $16 per hour. The role primarily operates in behavioral healthcare treatment facilities, outpatient clinics, residential programs, and office environments. Local travel may be required based on operational needs, and employees may be required to provide reliable transportation. The position involves regular interaction with clients, families, referral sources, community providers, and interdisciplinary treatment teams, with possible exposure to communicable illnesses and emotionally sensitive or traumatic situations.

Requirements

High school diploma or equivalent.
Excellent verbal, written, and interpersonal communication skills.
Sound clinical judgment and strong client engagement skills.
Ability to gather, analyze, and apply information to solve problems and coordinate services.
Ability to manage crisis situations effectively and respond appropriately.
Working knowledge of applicable federal, state, accreditation, payer, and regulatory standards.
Strong organizational, documentation, and time management skills.
Ability to establish collaborative relationships with clients, families, referral sources, community providers, and interdisciplinary teams.
Ability to prioritize multiple responsibilities while maintaining attention to detail.
Ability to maintain confidentiality and exercise sound professional judgment.
Proficiency with electronic health records, Microsoft Office applications, and related technology systems.

Nice To Haves

One year of experience in a drug and alcohol or mental health setting is preferred.

Responsibilities

Coordinate client engagement through appointments, schedules, meetings, and aftercare planning in collaboration with the interdisciplinary treatment team.
Coordinate communication with referral sources and outside providers, including assessing client needs and documenting communication throughout treatment.
Coordinate communication regarding utilization review, legal matters, employment needs, and other external resources as appropriate.
Coordinate client transportation needs.
Provide individual case coordination sessions.
Assist in developing and implementing individualized aftercare plans, including referrals and communication with community providers.
Facilitate or assist with psychoeducational groups and other activities that support clinical treatment and engagement.
Participate in interdisciplinary treatment team meetings and maintain collaborative communication with counselors and treatment team members.
Document client, family, referral source, and outside provider contacts in the electronic health record in accordance with program, regulatory, and documentation standards.
Collaborate with Client Navigation and other internal departments to coordinate aftercare services and continuity of care.
Provide onsite support for Enhanced Outpatient Sessions (EOS) appointments, as applicable.
Participate in required corporate, program, and professional development training.
Maintain discretion and confidentiality regarding company information.
Complete required training designated by the company and accreditation or licensing entities.
Perform other duties as assigned.