Case Coordinator

IMS Legal Strategies • Belchertown, MA

6d • Onsite

About The Position

The Case Coordinator provides dependable administrative and office support across Case Management, Operations, and other assigned areas to help IMS Legal Strategies operate efficiently and effectively. The role requires flexibility, enthusiasm, attention to detail, and ownership of high-quality work products. The position is office-based and full-time at 23 Main Street in Belchertown, Massachusetts.

Requirements

• High school diploma or equivalent.
• At least five years of administrative office experience, with a demonstrated history of high-level administrative work.
• Proficiency in English and Mathematics.
• Experience with Salesforce or similar business applications.
• Quality-, service-, and detail-oriented approach, with a positive, solution-focused team attitude.
• Ability to learn processes, procedures, and computer systems quickly and respond constructively to coaching.
• Professional written, verbal, email, and telephone communication skills.
• Strong organization, multitasking, prioritization, and time-management skills.
• Sound judgment to recognize urgency and respond appropriately.
• Ability to identify and recommend practical improvements to office and departmental efficiency.
• Ability to learn and use multiple software applications.
• Ability to manage multiple responsibilities while maintaining high-quality administrative work and customer service.
• Ability to apply prior administrative knowledge when learning new and increasingly advanced responsibilities.

Nice To Haves

• Associate degree.
• Administrative office experience in a medical office, insurance, or legal setting.
• Experience with Microsoft Office Suite.

Responsibilities

• Use information systems, software applications, and designated business websites to research information, prepare and maintain files, and complete assigned responsibilities.
• Schedule appointments and obtain medical records.
• Purchase patient supplies and medical equipment.
• Schedule and coordinate patient transportation.
• Retrieve, send, and maintain medical records.
• Review and forward correspondence as appropriate.
• Maintain accurate electronic and paper files.
• Obtain, maintain, distribute, and submit documentation and records under general supervision.
• Research medical information and assess information for validity and usefulness.
• File correspondence, documents, and reports, and provide assigned materials to team members and customers accurately and promptly.
• Communicate professionally in person, by email, and by telephone.
• Route incoming calls to the appropriate team member and make outgoing calls to physicians, patients, customers, vendors, and other external business contacts to obtain or provide information.
• Assist colleagues and support special company projects as directed.
• Perform other similar, related, or assigned responsibilities as the organization grows and business needs evolve.

Benefits

• Competitive compensation package with 401(k) match.
• Flexible paid time off.
• 12 paid holidays.
• Medical, dental, vision, health savings account, short-term disability, long-term disability, and life insurance, with generous company contributions.
• Career development programs supported through an integrated Learning Platform.
• Talent Identification Program offering career growth opportunities and development experiences.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED