Dcs Case Aide-Welcome Center

Arizona Department of Administration•Phoenix, AZ

4d•Onsite

About The Position

The Arizona Department of Child Safety is hiring a Case Aide for its Welcome Center in Phoenix, Arizona. The role supports clients involved in child safety services and helps provide for the safety and well-being of children and families. Duties include transporting clients, assisting with applications, providing case assistance, caring for and interacting with children, maintaining a clean and safe environment, participating in professional meetings, delivering goods, and documenting interactions and activities. The position may require work outside regular hours, including weekends, holidays, and overtime. The role calls for understanding child development, behavioral needs, and cultural influences; familiarity with community resources; strong communication and de-escalation skills; and proficiency with Microsoft Office, Outlook, Teams, digital calendars, video conferencing, and mobile technology. Applicants must have a high school diploma or GED, a valid driver's license and satisfactory 39-month driving record, and the ability to obtain and maintain a Level One Fingerprint Clearance Card and CPR certification. Work history, Central Registry, and public records will be considered. Newly hired State employees must successfully complete E-Verify. The position is based in Phoenix, Arizona, and is scheduled Tuesday through Saturday, 12:00 p.m. to 9:00 p.m. The hourly salary is $18.55. After four years of successful service, employees are eligible for promotion to DCS Specialist Trainee, at $21.70 per hour.

Requirements

High school diploma or GED.
Valid driver's license and a satisfactory 39-month driving record.
Ability to obtain and maintain a valid Department of Public Safety Level One Fingerprint Clearance Card.
Ability to obtain and maintain CPR certification.
Understand child development needs, behavioral needs, and cultural influences on families and communities.
Familiarity with community resources and services that support children and families.
Strong communication skills, including active listening, de-escalation, and clear verbal and written communication.
Ability to use Microsoft Office, Outlook, Teams, digital calendars, video conferencing, and mobile technology to document and coordinate work.
Newly hired State employees must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Nice To Haves

Knowledge of basic principles of human and social services.
Knowledge of child welfare and family support concepts.
Knowledge of basic safety practices related to client transportation and child safety seating.

Responsibilities

Transport clients and ensure proper use of child safety seats.
Assist clients with application processes.
Provide case assistance to participants involved in child safety services.
Engage, observe, and interact with children, including providing lice treatments, changing diapers, supporting potty training, bathing, and comforting.
Provide trauma-informed care to children.
Perform housekeeping functions, including laundry, washing dishes, preparing meals, and general cleaning.
Participate in professional meetings and deliver goods as requested.
Document client interactions and activities.