DCS CASE AIDE - AHIT

Arizona Department of Administration•Tucson, AZ

4d•Onsite

About The Position

The Assistant Case Manager-Case Aide works on the Arizona Department of Child Safety’s After Hours Investigation Team, supporting children and families under the direction of a Case Manager. The role provides direct services in Department of Child Safety programs, helps coordinate appointments and services, and offers general case management and clerical support. Duties include transporting clients, supervising parent-child visits, referring clients to community resources, attending court hearings and required meetings, and documenting client interactions and activities. The position is based at 2750 S. 4th Avenue, Tucson, Arizona. The scheduled hours are Saturday from 2:00 p.m. to 12:00 a.m. and Wednesday through Friday from 4:00 p.m. to 2:00 a.m.; Sunday through Tuesday are off. A 5% shift differential is provided. The employee may also be required to work outside scheduled hours, including weekends, holidays, and overtime. The role requires driving or using a vehicle to conduct State business and safely transporting children while complying with driving and child-safety requirements.

Requirements

High school diploma or GED.
Valid driver’s license and a satisfactory 39-month driving record.
Ability to obtain and maintain a valid Department of Public Safety Level One Fingerprint Clearance Card.
Work history, Central Registry, and public records will be considered.
Must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify) as a newly hired State employee.
Ability to work outside scheduled hours, including weekends, holidays, and overtime, may be required.

Responsibilities

Support children and families under the direction of a Case Manager.
Provide direct services in Department of Child Safety programs.
Transport clients and ensure proper use of child safety seats.
Schedule appointments and coordinate services.
Supervise parent-child visits.
Refer clients to community resources.
Attend court hearings and required meetings.
Document client interactions and activities.
Provide general case management and clerical support.
Build and maintain professional relationships with children, parents, caregivers, and multidisciplinary team members.
Communicate compassionately and listen actively when supporting families in sensitive situations.
Complete clerical tasks such as data entry, file maintenance, and document preparation with attention to detail.
Collaborate with case managers, supervisors, and service providers.
Use Microsoft Office, Outlook, Teams, and mobile technology to communicate, schedule, and document work.
Safely transport children to appointments while complying with driving and safety requirements.

Benefits

Comprehensive medical, dental, and life insurance options.
Supportive retirement plan through the Arizona State Retirement System (ASRS).
10 paid holidays annually.
Generous vacation and sick leave.
Paid Parental Leave Program, subject to criteria.
Higher education discounts.
Wellness programs.
Professional growth and development opportunities.
5% shift differential pay.
Eligibility for promotion to DCS Specialist Trainee after four years of successful service, at $21.70 per hour.