CASE AIDE - WELCOME CENTER

Arizona Department of Administration • Phoenix, AZ

4d • Onsite

About The Position

The Arizona Department of Child Safety is hiring a Case Aide for its Welcome Center in Phoenix, Arizona. The role supports clients involved in child safety services and helps care for children and families. Duties include transporting clients, assisting with applications, providing case assistance, engaging with children and providing trauma-informed care, completing housekeeping tasks, attending professional meetings, delivering goods, and documenting interactions and activities. The position pays $18.55 per hour, with a 10% shift differential, and is scheduled Tuesday through Saturday from 11:00 PM to 8:00 AM. Work outside regular hours, including weekends, holidays, and overtime, may also be required. After four years of successful service, employees are eligible for promotion to DCS Specialist Trainee, listed at $21.70 per hour.

Requirements

• High school diploma or GED.
• Valid driver's license and a satisfactory 39-month driving record.
• Ability to obtain and maintain a valid Department of Public Safety Level One Fingerprint Clearance Card.
• Ability to obtain and maintain CPR certification.
• Understand child development needs, behavioral needs, and cultural influences on families and communities.
• Familiarity with community resources and services that support children and families.
• Strong communication skills, including active listening, de-escalation, and clear verbal and written communication.
• Ability to use Microsoft Office, Outlook, Teams, digital calendars, video conferencing, and mobile technology to document and coordinate work.
• Work history, Central Registry, and Public Record will be considered.
• Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Responsibilities

• Transport clients and ensure proper use of child safety seats.
• Assist clients with application processes.
• Provide case assistance to participants involved in child safety services.
• Engage, observe, and interact with children, including assisting with lice treatments, diaper changes, potty training, bathing, and comforting.
• Provide trauma-informed care to children.
• Perform housekeeping functions such as laundry, dishwashing, meal preparation, and general cleaning.
• Participate in professional meetings and deliver goods as requested.
• Document client interactions and activities.

Benefits

• Comprehensive medical, dental, and life insurance options.
• Supportive retirement plan through the Arizona State Retirement System (ASRS).
• 10 paid holidays annually and generous vacation and sick leave.
• Paid Parental Leave Program, subject to criteria.
• Higher education discounts, wellness programs, and professional growth and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED