CAS Clinical Service Manager, CAS- New Jersey
About The Position
The CAS Clinical Service Manager leads regional clinical support activities and programs related to Medtronic ablation solutions. The role collaborates with sales, regional leadership, education teams, and other stakeholders to execute clinical strategies and meet business objectives. It manages, develops, and motivates clinical support employees to provide patient care, physician and advanced healthcare practitioner support, and technical expertise in hospitals and other care settings. The position requires up to 50% travel within its dedicated territory. The manager oversees clinical support resources, personnel performance, sales support, business operations, technical and clinical assistance during ablation procedures, and training for field personnel, physicians, hospital personnel, and office staff. The position also supports the safe and effective use of Medtronic CAS products and procedures.
Requirements
- Bachelor’s degree and 5 years of relevant experience, or an advanced degree and 3 years of relevant experience.
- For baccalaureate degrees earned outside the United States, a degree satisfying the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
Nice To Haves
- Experience in electrophysiology, such as sales or clinical experience.
- Management experience in sales, clinical, training, or a related area.
Responsibilities
- Lead regional clinical support activities and programs to optimize resources, deliver customer value, and provide clinical guidance.
- Partner with the sales team on clinical support initiatives and conduct periodic business reviews assessing the value of Medtronic ablation clinical support.
- Align clinical support resources with regional business priorities and customer demands.
- Drive improvements in electrophysiology expertise, implementation of expanded EP ablation solutions, and customer engagement.
- Coordinate with sales and other stakeholders to execute strategies that expand ablation solutions and achieve business objectives.
- Provide feedback and coaching to direct reports, conduct performance reviews, and implement corrective actions when needed.
- Lead regional Clinical Specialists in executing goals and objectives.
- Support employee goal setting, performance reviews, and individual development planning.
- Recruit and hire Clinical Specialists and maintain a strong, diverse pipeline of talent.
- Partner with account managers and the CAS Regional Manager to achieve or exceed sales objectives.
- Represent Medtronic CAS to physicians and support staff regarding products, services, and support.
- Promote the safe and effective use of Medtronic CAS products and related procedures.
- Manage business operations including sales support, MPX reports, credentialing, expense management, data privacy, and warranty credits.
- Ensure efficient use of inventory, expenses, and assets.
- Represent Medtronic CAS during ablation procedures, providing clinical guidance, technical assistance, and customer engagement.
- Research and help resolve technical inquiries from customers and team members.
- Partner with education teams and internal resources to train new and tenured field personnel.
- Educate and train physicians, hospital personnel, and office staff on CAS products and procedures through sessions, in-service programs, seminars, and symposiums.
- Provide training and resources to hospital staff so they can train their own personnel.
Benefits
- Competitive salary and flexible benefits package.
- Sales Incentive Plan with the opportunity to earn incentive compensation.
- Health insurance.
- Dental insurance.
- Vision insurance.
- Health Savings Account.
- Healthcare Flexible Spending Account.
- Life insurance.
- Long-term disability leave.
- Dependent daycare spending account.
- Tuition assistance or reimbursement.
- Global well-being program.
- 401(k) plan with employer contribution and match.
- Short-term disability.
- Paid time off.
- Paid holidays.
- Employee Stock Purchase Plan.
- Employee Assistance Program.
- Non-qualified Retirement Plan Supplement, subject to IRS earning minimums.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
