Cargo Operations Supervisor

AVFUEL/AVFLIGHT•City of Rochester, NY

10d•$22 - $24•Onsite

About The Position

The Cargo Operations Supervisor oversees air cargo operations at Avflight Rochester in Rochester, New York. The role manages and trains cargo staff, monitors performance and safety, and oversees cargo handling, storage, inventory, shipment tracking, and documentation. The supervisor ensures compliance with internal and airline-specific procedures, maintains service quality, and supports operational coordination with stakeholders and leadership. The position also includes monthly reporting and billing, resolving operational issues, and overseeing maintenance of the building, office infrastructure, and ground support equipment.

Requirements

Proven experience in air cargo operations or logistics, with at least 2 years in a supervisory role.
Strong understanding of air cargo industry regulations, safety protocols, and customs procedures.
Strong leadership and team management skills.
Strong communication and interpersonal skills, with the ability to work effectively with customers, vendors, and team members.
Ability to analyze and solve operational problems in a fast-paced environment.
Proficiency in cargo management software and Microsoft Office Suite.
Detail-oriented, with a commitment to maintaining high operational standards.
Ability to work flexible hours, including weekends and holidays if required.
Valid driver's license.
Must pass a security threat assessment.
Must have authorization to work in the United States of America.
Must pass airline-required training.

Nice To Haves

Bachelor's degree.
Certification in air cargo handling, such as IATA Dangerous Goods Regulations, cargo handling, or forklift license.
Knowledge of customs procedures such as ACE and ICS2.

Responsibilities

Supervise and manage air cargo staff, including training, performance monitoring, and adherence to safety protocols.
Oversee cargo loading, unloading, and storage to support efficient operations and minimize damage.
Monitor inventory and coordinate cargo shipment tracking and documentation.
Ensure compliance with internal and airline-specific procedures.
Assist in developing training materials covering warehouse handling, documentation, dangerous goods, special cargo, and screening.
Ensure timely availability and receipt of cargo.
Address and resolve operational issues or delays in a timely and professional manner.
Maintain accurate cargo shipment records, operational reports, and incident records.
Pull monthly reports and perform billing.
Implement and monitor quality control measures and maintain service standards.
Ensure the department meets performance targets and KPIs, including on-time performance and customer satisfaction.
Provide leadership and guidance to support coordination among stakeholders.
Communicate proactively with managers and regional managers to promote alignment across leadership levels.
Oversee timely and proper maintenance of the building, office infrastructure, and ground support equipment, including forklifts, tugs, and main deck loaders.