Cargo Operations Supervisor

AVFUEL/AVFLIGHT•City of Rochester, NY

10d•$22 - $24•Onsite

About The Position

The Cargo Operations Supervisor oversees air cargo operations and leads a team of air cargo staff. The position is responsible for efficient cargo handling, accurate shipment documentation and tracking, compliance with internal and airline procedures, and maintaining operational quality and performance. It also coordinates the handling and documentation teams and oversees maintenance of building and office infrastructure and ground support equipment. This is a full-time, on-site position listed for Avflight Rochester in Rochester, New York. The posting also describes work at DTW Metro Airport (80%) and Avflight Corporate offices in Ann Arbor (20%), with occasional travel of up to 50% of the time. The role may involve noisy and physically demanding conditions, including potential exposure to extreme weather. The stated pay range is $22.00–$24.00 per hour.

Requirements

Proven experience in air cargo operations or logistics, including at least 2 years in a supervisory role.
Strong understanding of air cargo regulations, safety protocols, and customs procedures.
Strong leadership and team management skills.
Strong communication and interpersonal skills, including the ability to work effectively with customers, vendors, and team members.
Ability to analyze and solve operational problems in a fast-paced environment.
Proficiency in cargo management software and Microsoft Office Suite.
Detail-oriented, with a commitment to high operational standards.
Ability to work flexible hours, including weekends and holidays if required.
Valid driver’s license.
Must pass a security threat assessment.
Must be authorized to work in the United States.
Must pass airline-required training.
High school diploma or GED equivalent is listed in the job details as the education level.

Nice To Haves

Bachelor’s degree preferred.
Certification in air cargo handling, such as IATA Dangerous Goods Regulations, cargo handling, or a forklift license.
Knowledge of customs procedures such as ACE or ICS2.

Responsibilities

Supervise and manage air cargo staff, including training, performance monitoring, and adherence to safety protocols.
Oversee the loading, unloading, and storage of cargo to support efficient operations and minimize damage.
Monitor inventory and coordinate tracking and documentation of cargo shipments.
Ensure compliance with internal and airline-specific procedures.
Assist in developing training materials covering warehouse handling, documentation, dangerous goods, special cargo, and screening.
Ensure cargo is available and received on time.
Resolve operational issues and delays in a timely and professional manner.
Maintain accurate shipment records, operational reports, and incident records.
Implement and monitor quality control measures.
Ensure the department meets performance targets and KPIs, including on-time performance and customer satisfaction.
Coordinate the handling and documentation teams.
Oversee timely and proper maintenance of building and office infrastructure and ground support equipment, such as forklifts, tugs, and main deck loaders.