Cargo Warehouse Supervisor

Dnata•Dallas, TX

About The Position

The Cargo Warehouse Supervisor oversees day-to-day warehouse operations to ensure the safe, secure, compliant, timely, and accurate handling of cargo for airline customers. The position directly supervises warehouse personnel, assigns and coordinates work activities, monitors operational performance, and ensures compliance with company, airline, customer, safety, security, and regulatory requirements. The Supervisor is accountable for operational execution, employee performance, safety leadership, service delivery, and regulatory compliance while supporting dnata’s operational and customer service objectives. The role works in a warehouse environment and requires the ability to lift up to 70 pounds and stand or walk for extended periods. The schedule may include rotating shifts, nights, weekends, holidays, and extended hours as operationally required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions, provided the accommodation does not create an undue hardship for the Company.

Requirements

At least three years of experience in air cargo handling, warehouse operations, logistics, or a related environment.
Working knowledge of international air cargo handling procedures, warehouse operations, and regulatory requirements.
Demonstrated ability to lead teams, resolve operational issues, and make independent decisions in a fast-paced operational environment.
Strong leadership, communication, interpersonal, and employee coaching skills.
Ability to prioritize tasks, manage competing operational demands, and effectively allocate resources.
Proficiency in preparing reports, maintaining records, and using operational systems and technology.
Flexibility to work rotating shifts, including nights, weekends, holidays, and extended hours as operationally required.
Legally authorized to work in the United States.
Ability to obtain and maintain all required security clearances and Airport ID.
Ability to lift up to 70 pounds and stand or walk for extended periods.

Nice To Haves

Previous supervisory or team leadership experience.

Responsibilities

Supervise daily warehouse operations during assigned shifts to ensure timely, safe, secure, and accurate cargo handling.
Assign, prioritize, and direct daily work activities to ensure adequate staffing coverage and efficient operations.
Oversee cargo acceptance, storage, build-up, breakdown, and movement in accordance with company, airline, and regulatory requirements.
Lead, coach, motivate, and support warehouse personnel to promote productivity, quality, compliance, and operational excellence.
Conduct employee briefings and on-the-job training, monitor performance, and support employee development.
Provide performance coaching, document performance concerns, deliver corrective feedback, and recommend corrective action in accordance with company policies and procedures.
Monitor productivity, workforce utilization, operational metrics, and service performance, and take corrective action as needed.
Investigate, document, and resolve cargo discrepancies, damages, shortages, service failures, operational irregularities, and customer concerns.
Conduct safety observations, promote compliance with safety programs, and identify and address unsafe conditions and behaviors.
Ensure compliance with applicable safety, security, customs, TSA, CBP, FAA, USDA, airline, customer, and company requirements.
Coordinate with airlines, freight forwarders, government agencies, customers, and internal stakeholders to facilitate efficient cargo operations.
Support audits, inspections, inventory controls, corrective action plans, and continuous improvement initiatives.
Maintain accurate operational records, reports, training documentation, and compliance records.
Perform other duties assigned by management in support of operational and business requirements.