Cargo Warehouse Supervisor

dnata•Dallas, TX

5d•$23 - $24

About The Position

The Cargo Warehouse Supervisor oversees day-to-day warehouse operations to ensure the safe, secure, and compliant handling of cargo for airline customers. The role directly supervises warehouse personnel, assigns and coordinates work, monitors operational performance, and ensures compliance with company, airline, customer, safety, security, and regulatory requirements. The Supervisor is accountable for operational execution, employee performance, safety leadership, service delivery, and regulatory compliance while supporting dnata’s operational and customer service objectives. The position involves supervising cargo acceptance, storage, build-up, breakdown, and movement; leading and developing employees; monitoring productivity and service; addressing operational issues and customer concerns; and supporting audits, inspections, and continuous improvement. The role requires flexibility to work rotating shifts, including nights, weekends, holidays, and extended hours as operationally required. It also involves lifting up to 70 pounds and standing or walking for extended periods.

Requirements

At least three years of experience in air cargo handling, warehouse operations, logistics, or a related environment.
Working knowledge of international air cargo handling procedures, warehouse operations, and regulatory requirements.
Ability to lead teams, resolve operational issues, and make independent decisions in a fast-paced operational environment.
Strong leadership, communication, interpersonal, and employee coaching skills.
Ability to prioritize tasks, manage competing operational demands, and effectively allocate resources.
Proficiency in preparing reports, maintaining records, and using operational systems and technology.
Flexibility to work rotating shifts, including nights, weekends, holidays, and extended hours as operationally required.
Must be legally authorized to work in the United States.
Must be able to obtain and maintain all required security clearances and Airport ID.
Ability to lift up to 70 pounds and stand or walk for extended periods.

Nice To Haves

Previous supervisory or team leadership experience.

Responsibilities

Supervise daily warehouse operations during assigned shifts to ensure timely, safe, secure, and accurate cargo handling.
Assign, prioritize, and direct daily work activities to ensure adequate staffing coverage and efficient operational performance.
Oversee cargo acceptance, storage, build-up, breakdown, and movement in accordance with company, airline, and regulatory requirements.
Lead, coach, motivate, and support warehouse personnel to promote productivity, quality, compliance, and operational excellence.
Conduct employee briefings and on-the-job training, monitor performance, and support employee development.
Provide performance coaching, document performance concerns, give corrective feedback, and recommend corrective action in accordance with company policies and procedures.
Monitor productivity, workforce utilization, operational metrics, and service performance; take corrective action as needed to meet objectives.
Investigate, document, and resolve cargo discrepancies, damages, shortages, service failures, operational irregularities, and customer concerns in a timely manner.
Conduct safety observations, promote compliance with safety programs, and identify and address unsafe conditions and behaviors.
Ensure compliance with applicable safety, security, customs, TSA, CBP, FAA, USDA, airline, customer, and company requirements.
Coordinate with airlines, freight forwarders, government agencies, customers, and internal stakeholders to facilitate efficient cargo operations.
Support audits, inspections, inventory controls, corrective action plans, and continuous improvement initiatives.
Maintain accurate operational records, reports, training documentation, and compliance records.
Perform other duties assigned by management in support of operational and business requirements.