Air Cargo Warehouse Supervisor ORD

Worldwide Flight Services, Inc.•Chicago, IL

About The Position

The Air Cargo Warehouse Supervisor manages shift and ongoing warehouse activities and develops company personnel, either directly or through subordinates, as directed by the Cargo Contract Manager/MOD. The supervisor must understand customer contract obligations and the computer systems used in the contracted operation, as well as international cargo handling, warehouse buildup and breakdown, regulatory requirements, and customs documentation. The supervisor may perform subordinate job functions as circumstances require. The role regularly reviews personnel and operating activities, resolves operational difficulties, assigns staff responsibilities to meet daily objectives, and leads and motivates employees through coaching, progressive discipline, and teamwork. The supervisor trains employees on company and customer policies and procedures, provides on-the-job, customer, and recurrent regulatory training, and enforces WFS and government safety and security requirements. The supervisor maintains operational compliance with the corporate security program and TSA legislation, ensures audits are conducted, implements the site-specific security plan, and ensures staff receive and display company identification badges. The role coordinates with other organizational functions to provide customer service and requires an understanding of aircraft weight and balance/load planning and security mandates from TSA, FAA, the local airport authority, and U.S. Customs & Border Protection.

Requirements

Two to five years of previous management or specialist supervisory experience in field service duties.
Judgment and decision-making skills.
College degree or equivalent experience.
Excellent interpersonal skills.
Strong written and oral communication skills.
Airline pricing experience.
Ability to read, write, fluently speak, and understand English.
Ability to lift up to 80 lbs.
Ability to work in a high-noise environment.

Nice To Haves

Familiarity with personal computer software is helpful.

Responsibilities

Manage shift and ongoing warehouse activities and develop company personnel.
Understand customer contract obligations and the computer systems used in the contracted operation.
Oversee international cargo handling, warehouse buildup and breakdown, regulatory requirements, and customs documentation.
Perform subordinate job functions when circumstances require.
Review personnel and operating activities and direct the resolution of related difficulties.
Determine assigned staff responsibilities to accomplish daily operational objectives.
Lead, direct, and motivate employees through coaching, progressive discipline, and teamwork.
Train employees and ensure compliance with company and customer policies and procedures.
Provide on-the-job, customer, and recurrent regulatory training as required.
Enforce WFS and government safety and security policies, regulations, and directives, and hold subordinate employees accountable for noncompliance.
Maintain operational requirements in accordance with the corporate security program and TSA legislation.
Ensure required company audits are conducted for continuity and compliance.
Implement the site-specific security plan and ensure WFS staff are issued and display company ID badges.
Coordinate operational activities with other organizational functions to provide customer service.
Apply an understanding of aircraft weight and balance/load planning.
Read, analyze, and interpret company, union, business, technical, regulatory, and airline policy materials.
Write reports, business correspondence, and procedure manuals.
Present information and respond to questions from groups, managers, clients, and customers.
Define problems, collect data, establish facts, and draw valid conclusions.
Interpret written, oral, diagrammatic, or schedule-based instructions.