Air Cargo - Supervisor Office

Worldwide Flight Services, Inc.•Dallas, TX

About The Position

The Office Supervisor directs Leads and Agents within an assigned functional area, oversees and advises on staffing requirements, and monitors or administers discipline and corrective action for subordinates. The supervisor supports customer satisfaction through daily feedback and serves as a liaison between Leads and Agents and upper management. They proactively monitor employees’ work to ensure customer satisfaction, safety, security, quality, and employee relations meet or exceed standards, and ensure practices are administered fairly and equitably, with respect for employees, customers, vendors, and other third parties. The position also involves retrieving import and delivering export documents to and from aircraft. Employees must be able to maintain site access, work scheduled shifts, follow directions, and work safely.

Requirements

Must be at least 18 years of age.
Must have a valid driver’s license.
Associate degree (A.A.) or equivalent; six months to one year of related experience, or a combination of education and experience.
Must have computer skills and the ability to learn and apply PC skills.
Must be able to read, write, speak, and understand English.
Must be able to read and interpret rules, operating instructions, and procedure manuals.
Must be able to speak effectively before groups of customers or employees.
Minimum typing speed of 30 WPM.
Must be able to handle the stress of a fast-paced eight-hour shift.
Must be able to work weekends (Friday, Saturday, Sunday), holidays, and days off.
Must be able to maintain site access and work scheduled shifts.
Must be able to follow directions and work safely.
Must be able to lift up to 70 pounds unassisted.

Nice To Haves

Excellent interpersonal skills and prior supervisory experience.
Analytical skills and comfort with data, computation, and analytical methods to solve business problems.
Strong experience in a related role with another logistics company or airline.

Responsibilities

Direct Leads and Agents within the assigned functional area.
Oversee and advise on staffing requirements.
Monitor or administer discipline and corrective action for subordinates.
Support customer satisfaction through daily feedback.
Act as liaison between Leads and Agents and upper management.
Monitor assigned employees’ work to ensure customer satisfaction, safety, security, quality, and employee relations meet or exceed standards.
Ensure practices are administered fairly and equitably and that employees, customers, vendors, and other third parties are treated with respect.
Retrieve import and deliver export documents to and from aircraft.
Write routine reports and correspondence.
Report to work on a regular and timely basis.