Air Cargo - Supervisor Cargo Services - MIA

Worldwide Flight Services, Inc.•Miami, FL

About The Position

The Supervisor, Cargo Services provides operational and administrative support to ensure safe, compliant, and efficient flight operations. The role serves as the central coordination point between flight crews, dispatch, vendors, airport authorities, and internal teams in a fast-paced, time-sensitive environment. It requires strong attention to detail, communication, and decision-making skills, the ability to work 12-hour shifts including weekends and holidays, and a commitment to developing toward Loadmaster certification.

Requirements

Associate's degree or equivalent from a two-year college or technical school; six months to one year of related experience and/or training; or an equivalent combination of education and experience.
Must be able to work weekends (Friday, Saturday, and Sunday), holidays, and days off.
Ability to lift up to 70 lbs.
Ability to work in a high-noise environment.

Nice To Haves

Ability to handle stress.
Cognitive skills to set priorities and use independent judgment.
Ability to read, write, fluently speak, and understand English.

Responsibilities

Coordinate and manage daily flight operations and documentation.
Prepare, review, and maintain flight folders.
Serve as the primary communication point for flight crews, dispatch, ramp, and vendors.
Monitor inbound and outbound flights and update schedules and gate assignments.
Coordinate aircraft parking, gate usage, and ramp positioning.
Communicate ETAs, delays, and operational changes to stakeholders.
Ensure compliance with CBP and regulatory documentation requirements.
Maintain accurate operational records and reporting.
Capture VEOCI data and review files.
Review catering orders.
Review and confirm operating crew transportation.
Provide administrative and office support as needed.
Read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Write routine reports and correspondence.
Speak effectively before groups of customers or employees.