Air Cargo Office Supervisor

Worldwide Flight Services, Inc.•Sterling, CO

11d

About The Position

The Office Supervisor directs Leads and Agents within an assigned functional area, oversees and advises on staffing requirements, and monitors or administers discipline and corrective action for subordinates. The role supports customer satisfaction through daily feedback and serves as a liaison between Leads and Agents and upper management. The supervisor proactively monitors employees’ work to ensure customer satisfaction, safety, security, quality, and employee relations meet or exceed standards, and ensures practices are administered fairly and equitably. The role also retrieves import and delivers export documents to and from aircraft.

Requirements

Must be at least 18 years of age.
Must have a valid driver's license.
Associate degree (A.A.) or equivalent, or six months to one year of related experience, or a combination of education and experience.
Computer skills and ability to learn PC skills and apply knowledge.
Ability to handle the stress of a fast-paced eight-hour shift.
Ability to speak effectively before groups of customers or employees.
Ability to read and interpret rules, operating instructions, and procedure manuals.
Minimum typing speed of 30 WPM.
Must be able to work weekends, including Friday, Saturday, and Sunday, holidays, and days off.
Must be able to read, write, speak, and understand English.
Must be able to maintain site access and work scheduled shifts.
Must be able to follow directions and work safely.
Must be able to lift 50 to 70 pounds (31.9 kg).

Nice To Haves

Excellent interpersonal skills.
Prior supervisory experience.
Analytical skills and comfort with data, computation, and analytical methods to solve business problems.
Strong experience in a related role with another logistics company or airline.

Responsibilities

Direct Leads and Agents within the assigned functional area.
Oversee and advise on staffing requirements.
Monitor or administer discipline and corrective action for subordinates.
Support customer satisfaction through daily feedback.
Act as a liaison between Leads and Agents and upper management.
Monitor employees’ work to ensure customer satisfaction, safety, security, quality, and employee relations meet or exceed standards.
Ensure practices are administered fairly and equitably and that employees, customers, vendors, and other third parties are treated with respect.
Retrieve import and deliver export documents to and from aircraft.
Write routine reports and correspondence.
Report to work regularly and on time.