Air Cargo - Office Agent

Worldwide Flight Services, Inc.•Dallas, TX

6d•Onsite

About The Position

The Air Cargo Office Agent performs computer data entry, prepares flight documents, interfaces with U.S. Customs, and prepares import and export documentation. The role accepts and distributes cargo in accordance with applicable air carrier and Department of Transportation (DOT) regulations. It also includes compiling customer lists for sales leads, soliciting orders, speaking with customers to complete sales, quoting prices and terms, preparing sales contracts for orders, and estimating customer delivery dates based on company delivery schedules. The agent moves cargo weighing up to 70 pounds and complies with WFS site security procedures. The agent remains alert to the activities of WFS staff, security contractors, and visitors, and reports security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or through the WFS whistleblower program. The role requires driving cargo handling equipment and retrieving import and export documents to and from aircraft. Agents are expected to report to work regularly and on time. Work may involve a fast-paced eight-hour shift and rotating schedules, including weekends, holidays, and days off.

Requirements

High school diploma, GED, or equivalent.
At least 18 years of age if the position requires driving cargo handling equipment.
Valid driver's license and Port Authority or Airport Authority permit, if applicable, to use ramp-side service roads.
Ability to lift up to 70 pounds.
Ability to handle the stress of a fast-paced eight-hour shift.

Nice To Haves

Ability to learn PC skills and apply knowledge.
Ability to read, write, fluently speak, and understand English.
Ability to work rotating shifts, including weekends, holidays, and days off.

Responsibilities

Perform computer data entry and prepare flight documents.
Interface with U.S. Customs and prepare import and export documentation.
Accept and distribute cargo in accordance with applicable air carrier and DOT regulations.
Compile customer lists for use as sales leads.
Solicit orders and speak with customers to complete sales.
Quote prices and terms and prepare sales contracts for orders obtained.
Estimate customer delivery dates based on company delivery schedules.
Move cargo weighing up to 70 pounds.
Comply with WFS site security procedures for the assigned warehouse and other operations.
Monitor the activities of WFS staff, security contractors, and visitors, and report security breaches, suspicious occurrences, or non-compliance with the site security plan.
Drive cargo handling equipment.
Retrieve import and export documents to and from aircraft.
Report to work on a regular and timely basis.