Cargo Operations Supervisor

Avflight Corporation•Rochester, NY

9d•Onsite

About The Position

The Cargo Operations Supervisor leads air cargo staff and oversees day-to-day cargo operations, including cargo handling, inventory tracking, shipment documentation, and compliance with internal and airline procedures. The role supports staff training, resolves operational issues, maintains accurate records, and monitors service quality and performance targets. It also coordinates the handling and documentation teams and oversees the maintenance of buildings, office infrastructure, and ground support equipment. This is an on-site position based primarily at DTW Metro Airport (80%), with work at Avflight Corporate offices in Ann Arbor (20%). Occasional travel of up to 50% may be required. The work environment may involve noisy and physically demanding conditions, including exposure to extreme weather. Flexible hours, including weekends and holidays, may be required.

Requirements

Proven experience in air cargo operations or logistics, including at least 2 years in a supervisory role.
Strong understanding of air cargo regulations, safety protocols, and customs procedures.
Strong leadership and team management skills.
Strong communication and interpersonal skills, with the ability to work effectively with customers, vendors, and team members.
Ability to analyze and solve operational problems in a fast-paced environment.
Proficiency in cargo management software and Microsoft Office Suite.
Attention to detail and commitment to high operational standards.
Ability to work flexible hours, including weekends and holidays if required.
Valid driver's license.
Must pass a security threat assessment.
Authorization to work in the United States.
Must pass airline-required training.

Nice To Haves

High school diploma or GED equivalent; bachelor's degree preferred.
Certification in air cargo handling, such as IATA Dangerous Goods Regulations, cargo handling, or forklift license.
Knowledge of customs procedures such as ACE or ICS2.

Responsibilities

Supervise and manage air cargo staff, including training, performance monitoring, and adherence to safety protocols.
Oversee cargo loading, unloading, and storage to support efficient operations and minimize damage.
Monitor inventory and coordinate tracking and documentation for cargo shipments.
Ensure compliance with internal and airline-specific procedures.
Assist in developing training materials covering warehouse handling, documentation, dangerous goods, special cargo, and screening.
Ensure timely availability and receipt of cargo.
Address and resolve operational issues or delays promptly and professionally.
Maintain accurate shipment records, operational reports, and incident records.
Implement and monitor quality control measures to maintain service standards.
Ensure the department meets performance targets and KPIs, including on-time performance and customer satisfaction.
Coordinate the handling and documentation teams.
Oversee timely and proper maintenance of building and office infrastructure and ground support equipment, including forklifts, tugs, and main deck loaders.