Cargo Operations Supervisor

Qatar Airways•Houston, TX

12d

About The Position

The Cargo Operations Supervisor facilitates smooth cargo operations in the region through close coordination with Ground Handling Agents (GHAs) and station staff. The role monitors and develops adherence to local authority and regulatory requirements, ensures compliance with IATA regulations, supports effective inbound and outbound cargo movement, and works to reduce operational costs. The supervisor coordinates operational safety, capacity utilization, and on-time freighter performance; handles customer requests and escalated issues; prepares staff rosters and operational reports; supports Sales with operational system information; and liaises with local GHAs and the Head Office Cargo Department to maintain high-quality customer service. The role also supports import clearance through coordination with customers, customs authorities, headquarters, and origin stations; plans flights and manages export and import cargo operations; coordinates shipment transfers, delivery timing, priorities, and aircraft space utilization; and prepares service reports and system accounting updates. Applicants must be legally authorized to work in the United States. Employment verification is required at hire, and the company will not sponsor work visas.

Requirements

Understanding of cargo procedures, including acceptance, office, warehouse, ramp, and people management.
IATA-recognized dangerous goods qualification or knowledge.
Leadership skills.
Decision-making skills.
Ramp handling and load control experience across all types of aircraft.
Verbal and written German and English language skills.
Experience loading cargo freighters.
IT proficiency with Word, Excel, and Outlook.
Legal authorization to work in the United States; employment verification is required at hire.
Applicants must not require company sponsorship for a work visa.

Responsibilities

Ensure operations staff and GHAs take all required safety measures.
Ensure staff use capacity optimally to maximize revenue and maintain on-time freighter performance.
Handle customer requirements and requests professionally; assist staff and customers with difficult issues and work to reduce customer complaints.
Prepare staff rosters to distribute manpower appropriately and brief staff on relevant industry and company product or service changes.
Support Sales by keeping systems updated with operational information.
Prepare cargo reports when required by management.
Liaise with local Ground Handling Agents and the Head Office Cargo Department to ensure and enhance customer service in sales and operations.
Support import customers with cargo clearance and liaise with customs authorities, headquarters, and origin stations to facilitate timely clearance and obtain support.
Plan flights for maximum capacity utilization and control export and import operations.
Coordinate closely with QR Space Control and customers to ensure shipments are transferred and delivered on time, receive the correct priority, and use aircraft space efficiently.
Prepare weekly, monthly, or as-needed service reports, including system accounting updates for each flight departure.