Cargo Operations Supervisor

Qatar Airways•Houston, TX

62d

About The Position

The Cargo Operations Supervisor facilitates smooth cargo operations in the region through close coordination with ground handling agents (GHAs) and station staff. The role monitors and develops adherence to local authority and regulatory requirements, ensures compliance with IATA regulations, and supports effective movement of inbound and outbound cargo while reducing operating costs. The position oversees operational safety, cargo capacity utilization and freighter on-time performance; supports customers and staff in resolving issues; prepares staff rosters and operational reports; and coordinates with Sales, local ground handlers, customers, customs authorities, and the Head Office Cargo Department. It also supports import clearance, flight planning, export and import control, shipment transfers and deliveries, and flight-level system accounting updates.

Requirements

Understanding of cargo procedures, acceptance, office, warehouse, ramp operations, and people management.
IATA-recognized dangerous goods qualification or knowledge.
Leadership skills.
Decision-making skills.
Ramp handling and load control experience for all types of aircraft.
Verbal and written proficiency in German and English.
Experience or capability in loading cargo freighters.
IT proficiency in Word, Excel, and Outlook.
Must be legally authorized to work in the United States; employment authorization will be verified at hire.
The company will not sponsor applicants for work visas.

Responsibilities

Ensure operations staff and ground handling agents follow all safety measures.
Ensure staff use capacity optimally to maximize revenue while maintaining freighter on-time performance.
Handle customer requirements and requests professionally, assist staff and customers in resolving difficult issues, and reduce customer complaints.
Prepare staff rosters to distribute manpower appropriately and brief staff on relevant industry changes and company products and services.
Support Sales by keeping systems updated with operational information.
Prepare cargo reports as requested by Management.
Liaise with local Ground Handling Agents and the Head Office Cargo Department to support and enhance customer service in sales and operations.
Support import customers with cargo clearance and liaise with customs authorities, headquarters in Doha, and origin stations to facilitate timely clearance and obtain support.
Plan flights to maximize capacity utilization and control export and import operations.
Coordinate with Space Control and customers to ensure shipments are transferred and delivered on time, assigned the correct priority, and make maximum use of aircraft space.
Prepare weekly, monthly, or otherwise requested service reports, including system accounting updates for each flight departure.
Monitor and develop adherence to local authority and regulatory requirements and ensure compliance with IATA regulations.