Career Services Coach

Ancora Education•Raleigh, NC

18d

About The Position

The Career Services Coach provides ongoing career development and employability coaching to active students, graduates, and alumni through classroom presentations, workshops, one-on-one coaching, and professional assessments. The Coach assesses student progress throughout their programs in collaboration with the Director of Career Services, Business Solutions Consultants, other directors, and Career Services staff. The role also includes mock interviews, resume assistance, job-search guidance, weekly outreach to unplaced graduates, and timely documentation of student, graduate, and employer communications in CampusVue. The Coach tracks unplaced graduates and their employment criteria needs. The position supports employment placement and student engagement through coaching, job-search assistance, employer and community outreach, employment verification, records management, and participation in school activities. It requires maintaining confidentiality, regulatory and accreditation compliance, strong customer service, and proficiency with Microsoft Office. Duties may be revised or supplemented as circumstances change.

Requirements

Associate degree in Business, Human Resources, Communication, or a related field from an appropriately accredited institution, or comparable related work experience.
One year of work experience in recruiting, staffing, human resources, counseling, or business.
Work experience developing community connections.
Proficiency with Microsoft Office, including Excel, Word, and Outlook.
Excellent organizational, interpersonal, and communication skills.
Strong commitment to customer service and public presentation skills.
Demonstrated ability to collaborate with internal and external customers and teammates.

Nice To Haves

Bachelor’s degree in Human Resources, Business, Communications, or a related field from an appropriately accredited institution.
One year of experience in career or employability training.
One year of experience in staffing or career placement.
One year of call center experience.
One year of interviewing experience.

Responsibilities

Conduct outbound contact as needed to maintain communication with graduates and the team.
Guide students and graduates while maintaining professional standards.
Coordinate and conduct sessions on resume preparation, interview techniques, job search and research, and other professional development topics.
Collect graduate employment qualifications and criteria to determine the employment assistance path needed for successful placement.
Provide opportunities for one-on-one coaching sessions with students and graduates.
Support proactive job searches by providing job leads, resources, and online application assistance, and work with job orders from Business Solutions Consultants when applicable.
Conduct community and employer outreach to identify employment opportunities in students’ and graduates’ chosen fields.
Support the team in completing Employment Verification documents and accurately entering information.
Organize student records and processes to support regulatory and accreditation compliance.
Document department correspondence with students and graduates in CampusVue.
Maintain strict confidentiality of school and personal information.
Participate in and plan ongoing student engagement activities.
Assist with externship responsibilities when required.
Participate in school events as required.
Use Microsoft Office proficiently.
Perform other duties assigned by management.