Career Services Coach

Ancora Education•Raleigh, NC

18d•$22 - $25

About The Position

The Career Services Coach provides ongoing career development and employability coaching to active students, graduates, and alumni through classroom presentations, workshops, individual coaching, and professional assessments. Working with the Director of Career Services, Business Solutions Consultants, other directors, and Career Services staff, the Coach assesses students’ progress throughout their programs. The position also includes conducting mock interviews, offering feedback and resume assistance, giving job-search guidance, contacting graduates who have not been placed, and tracking their employment criteria. The Coach maintains timely and accurate records in CampusVue of student, graduate, and employer communications. The Coach supports employment placement through job-search assistance, community and employer outreach, and coordination with Business Solutions Consultants. The role also involves maintaining compliant student records, protecting confidential information, participating in student engagement and school events, and assisting with externship responsibilities when required. The position may include other duties assigned by management.

Requirements

Associate’s degree in Business, Human Resources, Communication, or a related field from an appropriately accredited academic institution, or comparable related work experience.
One year of work experience in recruiting, staffing, human resources, counseling, or business.
Work experience developing community connections.
Proficiency with Microsoft Office, including Excel, Word, and Outlook.
Excellent organizational, interpersonal, and communication skills.
Strong commitment to customer service and public presentation skills.
Demonstrated ability to collaborate with internal and external customers and teammates.

Nice To Haves

Bachelor’s degree in Human Resources, Business, Communications, or a related field from an appropriately accredited academic institution.
One year of experience in career or employability training.
One year of experience in staffing or career placement.
One year of call center experience.
One year of interviewing experience.

Responsibilities

Conduct outbound contact activity as needed to maintain communication with graduates.
Guide students and graduates while maintaining professional standards.
Coordinate and conduct scheduled sessions on resume preparation, interview techniques, job search and research, and other professional development topics.
Collect graduate employment qualifications and criteria to determine the employment assistance needed for successful placement.
Offer opportunities for one-on-one coaching sessions with students and graduates.
Support proactive job searches by providing job leads, resources, and online application assistance, and work with job orders received from Business Solutions Consultants when applicable.
Conduct community and employer outreach to identify employment opportunities for students and graduates in their chosen fields.
Support completion of employment verification documents and accurate data entry.
Organize student records and processes to support compliance with regulatory and accreditation agencies.
Document department correspondence with students and graduates in CampusVue.
Maintain strict confidentiality of school information and personal information.
Participate in and plan ongoing student engagement activities.
Assist with externship responsibilities when required.
Participate in school events as required.
Develop proficiency with Microsoft Office.
Perform other duties assigned by management.
Conduct face-to-face mock interviews and provide feedback.
Contact unplaced graduates weekly, provide resume-writing assistance and job-search guidance, and track their employment criteria.
Document active student, graduate, and employer communications accurately and promptly.