Career Navigator

SAN DIEGO WORKFORCE PARTNERSHIP•Oceanside, CA

23h•Onsite

About The Position

The Career Navigator provides WIOA Adult and Dislocated Worker career services through America’s Job Center career centers throughout San Diego County. Reporting to the Career Center Manager, this role supports participants’ growth and development, participation in program activities, and progress toward meaningful employment. The Career Navigator works with internal departments, government agencies, training providers, and community partners, and supports initiatives across Client Services and Programs. The role includes career coaching, assessment, employment planning, referrals, training support, case management, and participant progress tracking. The Career Navigator maintains accurate case files and program records, tracks outcomes in CalJOBS and Salesforce, follows operational policies, and works toward local performance measures. The position is performed onsite at an assigned career center and emphasizes in-person participant contact and excellent customer service.

Requirements

Bachelor’s degree in human services, counseling, or a related field.
Two to four years of workforce development experience.
Two to four years of case management experience in a related field.
Knowledge of the Workforce Innovation and Opportunity Act (WIOA).
Strong written and verbal communication skills.
Ability to build effective relationships with teammates and partner organizations.
Computer proficiency, particularly with Microsoft Outlook, Word, Excel, and PowerPoint.

Nice To Haves

Master’s degree in human services, counseling, or a related field.
Experience using Salesforce.
An empathetic, person-centered approach to case management.
Bilingual.

Responsibilities

Provide career coaching and run reports to support case management.
Develop Individual Employment Plans (IEPs) with participants and manage progress toward their goals.
Identify appropriate program tracks based on participants’ goals, needs, interests, IEPs, and assessments.
Connect participants with workshops and individual planning sessions.
Conduct initial assessments, including career-interest and training-readiness assessments.
Help participants identify WIOA training opportunities and support access to occupational training and job searches.
Build participants’ interpersonal employment skills for success in training and employment.
Assist participants with training applications as needed.
Discuss participant progress with training providers, as appropriate, and help ensure participants have support to complete training programs.
Provide or connect participants with services that address immediate basic needs, stressors, or barriers to program goals.
Maintain regular in-person contact with participants, averaging six contacts per quarter, until they achieve their employment goal or disengage from the program.
Participate in regional training and case manager meetings.
Provide exceptional customer service to participants.
Follow the Workforce Partnership’s Operations Manual policies and procedures.
Meet or exceed local performance measures established each program quarter and year.
Track participant progress in CalJOBS and Salesforce.
Motivate participants to increase self-sufficiency through education and improved employment skills.
Maintain accurate written records and case files required for program compliance.
Evaluate program activities and recommend process or procedure changes to leadership when needed.
Work with the Training team and interdepartmental teams to align training opportunities and create talent pipelines.
Understand program options in the Partner Portal and refer participants as appropriate.
Attend internal and external meetings with training providers, partners, and stakeholders, representing the Workforce Partnership’s mission and vision.
Perform other related duties as assigned.