DWFS - Choices/SNAP Career navigator
About The Position
The Career Navigator provides integrated workforce development, case management, career coaching, and employment planning services to participants in the Choices (Temporary Assistance for Needy Families - TANF) and Supplemental Nutrition Assistance Program Employment & Training (SNAP E&T) programs. The role supports participants in achieving self-sufficiency through employment, education, training, and supportive services. As participants’ primary point of contact, the Career Navigator helps identify employment barriers, develop individualized employment plans, access resources, and obtain and retain employment. The position requires a customer-focused approach, strong case management skills, and collaboration with internal and external partners to achieve program outcomes.
Requirements
- Customer/client focus, learning orientation, communication proficiency, teamwork orientation, and technical capacity.
- Basic computer literacy, including the ability to use the Internet and Microsoft Office products.
- Mandatory keyboarding skills.
- Ability to work in a team environment.
- Excellent interpersonal skills and customer-service orientation.
- Strong oral and written communication skills.
Nice To Haves
- Bilingual candidates preferred.
Responsibilities
- Provide career coaching, workforce planning, and case management services to Choices (TANF) and SNAP E&T participants.
- Conduct assessments and develop Individual Employment Plans (IEPs) to support employment and self-sufficiency goals.
- Assist participants with job searches, resume development, interview preparation, and career readiness.
- Identify and address employment barriers through referrals and coordination of supportive services.
- Connect participants with training, education, work-based learning, and employment opportunities aligned with labor market demand.
- Maintain accurate case files, eligibility documentation, case notes, and program records.
- Monitor participant progress, participation, and outcomes to support program compliance and completion of goals.
- Collaborate with employers, community partners, and training providers to enhance participant success.
- Conduct outreach, recruitment, orientations, workshops, and hiring events as needed.
- Support performance goals for enrollment, participation, employment, and retention while delivering extreme customer service.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
