SNAP Pathways Navigator

United Way of Rhode Island • Providence, RI

1d • $45,825 - $57,281 • Onsite

About The Position

The SNAP Pathways Navigator supports Rhode Islanders, particularly SNAP Able-Bodied Adults Without Dependents (ABAWDs), in meeting federal work and training requirements through safe, meaningful, and properly documented volunteer activities. The position guides participants through intake, orientation, and opportunity matching, while working with community-based organizations to identify, receive, and document volunteers. Two Navigators share these responsibilities and collaborate to expand verified volunteer opportunities statewide, support benefit retention, and strengthen Rhode Island’s volunteer infrastructure with RI DHS, SNAP E&T, and community-based organizations.

The role combines participant navigation, host-site coordination, training, platform and data management, compliance documentation, and partnership work. It includes office-based tasks at United Way of Rhode Island’s 50 Valley Street office and regular travel to community locations and host sites across Rhode Island. The standard workweek is 37.5 hours; occasional evening or weekend hours may be required for trainings or informational sessions.

The Navigator is also expected to participate in the organization’s JEDI Pathways Framework, including developing a growth plan with a supervisor, completing an annual self-assessment, participating in training and learning opportunities, and engaging in relevant organizational and community initiatives. The position calls for alignment with United Way of Rhode Island’s values of Courage, Integrity, Collaboration, Equity, and Learning.

Requirements

• Experience in volunteer management, case management, workforce navigation, or community outreach.
• Experience working with community-based organizations, including assessing organizational readiness and capacity.
• Strong organizational skills and ability to manage a participant caseload and a portfolio of host-site relationships simultaneously.
• Comfort with volunteer management or CRM platforms, Microsoft 365, and Asana; experience with data tracking and report generation.
• Strong verbal and written communication skills and ability to deliver training to individuals and groups.
• Valid driver's license and willingness to travel to community locations and host sites across Rhode Island.
• Commitment to United Way of Rhode Island’s mission and values.

Nice To Haves

• Familiarity with SNAP work requirements, ABAWD rules, or public benefits systems.
• Bachelor’s degree or equivalent training or experience in social work, human services, workforce development, or a related field.
• Inform USA Certification; training is provided if not already held.
• Inform USA Recertification every two years; training is provided if not already held.

Responsibilities

• Provide information and navigation to SNAP ABAWD participants, including light screening, assessing skills, interests, and barriers, and explaining allowable volunteer activities and documentation requirements.
• Assist participants with volunteer platform registration, documentation, and hour tracking.
• Help participants identify and connect with volunteer opportunities based on proximity, accessibility, schedule, and potential to build transferable skills.
• Refer participants to resources such as transportation, legal aid, food pantries, VITA, and utility assistance through the resource navigation network.
• Work with community-based organizations to identify volunteer capacity, onboarding needs, training or screening gaps, and barriers to volunteering.
• Provide host sites with technical assistance on posting and updating opportunities, timekeeping, and verification processes.
• Use findings from the EOHHS volunteer capacity assessment to inform host-site recommendations and statewide infrastructure planning.
• Deliver virtual and in-person participant training on accessing opportunities, platform navigation, documentation, and benefit-compliance rules.
• Deliver organizational training on how volunteering supports benefit compliance, participant recruitment, and referral pathways.
• Support coordinated outreach and recruitment with state agencies, community organizations, and workforce or training providers, including informational sessions and lunch-and-learns.
• Use the volunteer management platform for participant and agency registration, opportunity posting, time tracking, and report generation.
• Maintain accurate and timely documentation to support SNAP eligibility and reduce administrative burden.
• Track and report participation, hours, and outcomes in line with program KPIs, including participants assisted, volunteer hours, and reduction in benefit loss due to noncompliance.
• Collaborate with RI DHS, especially SNAP E&T, AmeriCorps, City Year, RI Community Food Bank, RI DLT, and other partners on training, capacity-building, and referral coordination.
• Participate in monthly coordination meetings and contribute to quarterly reporting on program performance, participation data, and host-site capacity-building.
• Develop and implement a personalized JEDI Growth Plan with a supervisor, complete the annual JEDI self-assessment, and participate in annual training, monthly learning and reflection opportunities, and quarterly teach-backs.
• Engage with UWRI JEDI initiatives and relevant community, state, or national JEDI growth opportunities.
• Implement 70/20/10 activities in the annual Goal & Growth plan, including reflection, learning, and integration of learning into practice.
• Stay current on SNAP work-requirement rules, refine processes based on implementation, and incorporate host-site feedback and assessment findings into practice.
• Travel to community locations and host sites across Rhode Island as needed.

Benefits

• Healthcare coverage
• Dental coverage
• Vision coverage
• Flexible spending account
• Retirement match
• Prorated paid leave, floating holidays, personal days, and sick days for employees meeting the agency benefit threshold
• Learning and development programs, including CliftonStrengths® by Gallup, the JEDI Pathways Framework, AIRS certification, and ongoing learning offerings

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed