SNAP Pathways Navigator

United Way of Rhode Island • Providence, RI

18h • Onsite

About The Position

The SNAP Pathways Navigator supports Rhode Islanders, particularly SNAP Able-Bodied Adults Without Dependents (ABAWDs), in meeting federal work and training requirements through safe, meaningful, and properly documented volunteer activities. The role guides participants through intake, orientation, and opportunity matching, and works with community-based organizations to develop, receive, and document volunteer placements. This is one of two Navigator positions with identical responsibilities; the Navigators collaborate to expand verified volunteer opportunities statewide, support benefit retention, and strengthen Rhode Island’s volunteer infrastructure with RI DHS, SNAP E&T, and community-based organizations.

The position is based at United Way of Rhode Island’s office at 50 Valley Street, with regular travel to community locations and host sites around Rhode Island. Work combines participant and host-site engagement with platform management, documentation, scheduling, and reporting. The standard workweek is 37.5 hours; occasional evening or weekend hours may be required for trainings or informational sessions.

The role supports participants facing benefit-compliance requirements and systemic barriers, requiring patience and discretion while balancing relationship-based fieldwork with independent program coordination. Employees are expected to embody the organization’s values of Courage, Integrity, Collaboration, Equity, and Learning and to participate in ongoing JEDI learning and development. Reasonable accommodations are available and may be requested during hiring or employment.

Requirements

• Experience in volunteer management, case management, workforce navigation, or community outreach.
• Experience working with community-based organizations, including assessing organizational readiness and capacity.
• Strong organizational skills and ability to manage a participant caseload and a portfolio of host-site relationships simultaneously.
• Comfort with volunteer management or CRM platforms, Microsoft 365, and Asana; experience with data tracking and report generation.
• Strong verbal and written communication skills and ability to deliver training to individuals and groups.
• Valid driver’s license and willingness to travel to community locations and host sites across Rhode Island.
• Commitment to United Way of Rhode Island’s mission and values.

Nice To Haves

• Familiarity with SNAP work requirements, ABAWD rules, or public benefits systems.
• Bachelor’s degree or equivalent training or experience in social work, human services, workforce development, or a related field; preferred.
• Inform USA Certification; training is provided if not already held.
• Inform USA Recertification every two years; training is provided if not already held.

Responsibilities

• Provide information and navigation to SNAP ABAWD participants, including light screening, assessment of skills, interests, and barriers, and explanation of allowable volunteer activities and documentation requirements.
• Assist participants with volunteer-platform registration, documentation, and hour tracking.
• Help participants identify and connect with volunteer opportunities based on proximity, accessibility, schedule, and potential to build transferable skills.
• Refer participants to resources such as transportation, legal aid, food pantries, VITA, and utility assistance through the resource navigation network.
• Work with community-based organizations to identify volunteer capacity, onboarding needs, and training or screening gaps, and identify barriers to volunteering and volunteer capacity.
• Provide technical assistance to host sites on posting and updating opportunities, timekeeping, and verification processes.
• Incorporate findings from the EOHHS volunteer capacity assessment into host-site recommendations and statewide infrastructure planning.
• Deliver participant training, virtually and in person, on accessing opportunities, platform navigation, required documentation, and benefit-compliance rules.
• Deliver organizational training on how volunteering supports benefit compliance, participant recruitment, and referral pathways.
• Support coordinated outreach and recruitment with state agencies, community organizations, and workforce and training providers, including informational sessions and lunch-and-learns.
• Use the volunteer management platform for participant and agency registration, opportunity posting, time tracking, and report generation.
• Maintain accurate and timely documentation to support SNAP eligibility and reduce administrative burden.
• Track and report participation, hours, and outcomes in line with program KPIs, including participants assisted, total volunteer hours, and reduction in benefit loss due to noncompliance.
• Collaborate with RI DHS, especially SNAP E&T, AmeriCorps, City Year, RI Community Food Bank, RI DLT, and other partners on training, capacity-building, and referral coordination.
• Participate in monthly coordination meetings and contribute to quarterly reporting on program performance, participation data, and host-site capacity-building.
• Develop and implement a personalized JEDI Growth Plan with a supervisor; complete the annual JEDI self-assessment; participate in annual training, monthly learning and reflection, and at least one quarterly teach-back; and engage in relevant UWRI and community JEDI opportunities.
• Implement 70/20/10 activities in the annual Goal & Growth plan, including reflection, individual and shared learning, and integration of learning into practice.
• Demonstrate UWRI’s core values and aligned JEDI orientations in work with participants, host sites, partners, colleagues, and community members.

Benefits

• Healthcare coverage for employees meeting the agency benefit threshold.
• Dental coverage for employees meeting the agency benefit threshold.
• Vision coverage for employees meeting the agency benefit threshold.
• Flexible spending account.
• Retirement match.
• Prorated paid leave, floating holidays, personal days, and sick days for employees meeting the agency benefit threshold.
• Learning and development programs, including CliftonStrengths® by Gallup, the JEDI Pathways Framework, AIRS certification, and ongoing learning offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed