SNAP Case Manager
About The Position
The SNAP Case Manager supports the STOP NOW AND PLAN (SNAP) early intervention program for children ages 6–11 who engage in aggressive or antisocial behavior and have encountered police. The role works closely with children and families and supports the program’s day-to-day operations, including administrative support for the Specialist and Supervisor. The Case Manager conducts intakes and case management, provides therapeutic support to youth and families, facilitates groups using the evidence-based SNAP curriculum, and administers required assessments and screenings. The position also supports program start-up, curriculum monitoring, contract compliance, documentation, file reviews, facility inspections, community partnerships, transportation, and required training.
Requirements
- High school degree.
- At least 2 years of experience in one or more of the following areas: social services, juvenile justice, grants and contracts administration, program management or administration, or program monitoring.
- Knowledge of SNAP Program policies, procedures, and performance standards.
- Knowledge of human behavior and performance, individual differences, learning and motivation, and social and psychological norms.
- Knowledge of group dynamics and group management.
- Knowledge of data collection methods for evaluating program effectiveness.
- Excellent verbal and written communication skills.
- Critical-thinking and problem-solving skills.
- Strong organization and multitasking skills.
- Attention to detail and strong documentation skills.
- Computer skills.
- Ability to communicate expectations clearly.
- Ability to work with diverse individuals in difficult situations and remain calm under stress.
- Strong interpersonal skills and ability to work as part of a team.
- Positive, upbeat personality and ability to promote SNAP to community partners.
- Basic and/or advanced computational skills may be necessary.
Responsibilities
- Assist with coordinating SNAP Program start-up, including implementation of policies, procedures, and performance standards.
- Conduct intakes, case management, and therapeutic work with youth and families, including case-management decisions and therapeutic interventions as needed.
- Assist with group facilitation for youth and families.
- Administer assessments, screenings, and measures required by the SNAP curriculum.
- Monitor curriculum training delivery and effectiveness.
- Assist in ensuring compliance with Florida Network contract requirements.
- Assist the Lead with accurate and timely programmatic, administrative, compliance, and fiscal documentation.
- Conduct client file reviews as needed and within designated time frames.
- Inspect SNAP areas routinely to ensure equipment is properly set up, supplies are available, and rooms and other designated areas are clean.
- Participate in community activities to promote SNAP and build collaboration with community partners.
- Facilitate participant groups using the evidence-based SNAP curriculum.
- Meet individually with youth or families outside group sessions for individual or family support as needed.
- Participate in monthly team meetings, bi-weekly consultations, and staff meetings.
- Assist with client and family transportation as needed.
- Attend required training and complete training objectives within established time frames.
- Perform other duties as assigned.
- Provide administrative support for the Specialist and Supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
