Supplemental Nutrition Assistance Program (SNAP) Case Worker - Southern Region - Continuous Posting

Commonwealth of Massachusetts•Taunton, MA

8h•Onsite

About The Position

The Massachusetts Department of Transitional Assistance (DTA) is seeking motivated, compassionate, and detail-oriented SNAP Case Workers to help individuals and families access food assistance benefits and other resources that support stability and economic self-sufficiency. The role involves determining initial and ongoing eligibility, completing case actions, interviewing clients, reviewing and verifying information, maintaining accurate records, explaining program requirements and decisions, and connecting clients with additional assistance and community resources. Successful candidates will bring strong communication, organizational, and problem-solving skills; be able to use computer-based systems, manage multiple priorities, and provide respectful customer service to people from diverse backgrounds. DTA provides comprehensive training, guidance, and support, including training in eligibility determination, case management, and connecting clients with community resources. Office assignments and employment offers depend on agency staffing needs. Depending on assignment, travel may be required.

Requirements

At least two years of full-time, or equivalent part-time, professional or paraprofessional experience in social work or social casework, claims adjudication, job placement, recruitment, employment counseling, vocational or rehabilitation counseling, credit investigation, educational counseling, legal advocacy, or legal counseling.
A bachelor's or higher degree may substitute for the required experience at a rate of two years of education for one year of experience; education toward a degree is prorated according to the requirements completed, with 30 semester hours equal to one year of education.
Knowledge of proper English grammar, spelling, punctuation, and sentence structure, including the ability to prepare clear and accurate written communications.
Knowledge of basic mathematical principles and calculations.
Knowledge of interviewing techniques used to gather and evaluate information.
Knowledge of community resources, referral services, and social service programs available to assist individuals and families.
Based on assignment, travel may be required. Employees who elect to use a motor vehicle for travel must have a current and valid Massachusetts Class D driver's license or an equivalent license from another state.

Nice To Haves

Strong customer service and interpersonal skills, including effective, professional communication with individuals from diverse backgrounds.
Excellent organizational and time-management skills, including the ability to prioritize assignments and manage multiple responsibilities.
Proficiency with computer applications, data entry, and electronic recordkeeping systems.
Ability to conduct client interviews, gather relevant information, review documentation, and make accurate, informed determinations.
Ability to interpret, apply, and clearly explain laws, regulations, policies, and procedures.
Strong written and verbal communication skills, including accurate recordkeeping and discretion in handling confidential information.
Problem-solving skills, including the ability to evaluate information, identify appropriate solutions, and exercise sound judgment.
Ability to work independently and collaboratively in a fast-paced, service-oriented environment.
Interpersonal awareness, empathy, and professionalism when assisting people experiencing financial hardship or challenging personal circumstances.
Ability to remain composed, adaptable, and productive while managing competing priorities and stressful situations.
Experience in customer service, human services, case management, administrative support, or another role involving direct interaction with the public.
Bilingual or multilingual proficiency.

Responsibilities

Assist individuals and families in determining initial and ongoing eligibility for SNAP benefits and other applicable assistance programs.
Complete case actions through an action-based, first-available-worker process, ensuring assigned tasks are completed accurately and on time.
Conduct client interviews by telephone and other approved communication methods to gather, review, and verify information using agency eligibility systems.
Maintain accurate client records, process case updates, and follow established policies and procedures.
Clearly and professionally explain eligibility determinations, program requirements, and available benefits.
Connect clients with assistance programs, community organizations, healthcare providers, and other resources that support individual and family stability.
Review and evaluate client information, resolve discrepancies, and make decisions consistent with applicable laws, regulations, and agency guidelines.
Provide responsive, compassionate customer service while managing multiple priorities in a high-volume environment.