Northwoods Program Case Worker

Behavioral Health Services North Inc•Plattsburgh, NY

11d•$21 - $22•Onsite

About The Position

The Northwoods Program Case Worker works collaboratively with the team to provide BHSN ESSHI tenants with supportive services that help them maintain independent living in a permanent, supportive mixed-housing setting. The schedule is Monday through Friday, 8:00 a.m. to 4:00 p.m. The role includes local travel and may require reporting to other BHSN residential programs to provide support services and staff coverage as needed. The case worker manages a caseload, coordinates services and resources with internal and external community supports, provides rehabilitative tenancy support, and responds to crises. The position also includes housing assessments and support plans, unit inspections, resident activities, documentation and data tracking, administrative tasks, and support for program admissions, discharges, and onboarding. The employee must complete assigned training and follow BHSN and regulatory policies and procedures.

Requirements

Associate degree in a human services-related field, or a high school diploma and three years of experience in the human services field.
Experience working with special-needs populations.
Excellent interpersonal, engagement, communication, time-management, and organizational skills.
Ability to work independently and collaboratively.
Good data-entry skills and proficiency in Microsoft Office software.
Ability to climb stairs and lift up to 20 pounds.
Ability to participate in lifting and moving residents’ belongings.
Valid New York State driver’s license acceptable to BHSN’s insurance carrier for required local travel.
Reliable transportation for local travel.
CPR certification required within 120 days of employment.
Ability to perform tasks needed to maintain safe and sanitary dwellings.

Nice To Haves

Experience working with individuals recovering from severe mental illness, substance use disorders, and/or homelessness.

Responsibilities

Independently manage a caseload of Northwood tenants, ensuring services are provided promptly and documented accurately.
Collaborate with treatment teams and community support systems to identify and coordinate resources, including benefit counseling, mental health, substance use and primary care services, funding, transportation, service linkages, care coordination, and discharge planning.
Provide rehabilitative tenancy support services in the office and tenants’ homes in accordance with OMH Supportive Housing Guidelines, and document services accurately and promptly.
Possibly facilitate staff meetings when the Supervisor is absent.
Submit receipts, check requests, and purchase order requests through Papersave.
Track and submit monthly data for quality assurance.
Assist with onboarding and training new team members.
Assist with screening, admitting, and discharging program participants.
Coordinate and facilitate on-site or off-site activities for residents to promote well-being, stability, and community.
Perform clerical tasks, including data entry and filing.
Report facility or client maintenance concerns to the Northwoods Property Manager and act as a liaison between tenants and landlords to resolve housing issues.
Complete housing assessments and help participants develop individualized Housing Support Plans.
Inspect units to ensure dwellings are safe and meet Housing Quality Standards.
Respond immediately to crises and provide intervention support in conjunction with BHSN Crisis and/or treatment team providers.
Complete required assigned trainings and comply with BHSN and regulatory policies and procedures.
Participate in scheduled staff meetings.
Report to other BHSN residential programs as needed to provide support services and staff coverage.
Travel locally as required.
Perform tasks that help maintain safe and sanitary dwellings, such as cleaning, changing light bulbs, washing dishes, removing garbage, and light shoveling or sanding and salting outdoor steps and walkways.