Career navigator

Equus•Atoka, OK

7d•$16 - $16•Onsite

About The Position

The Career Navigator provides integrated workforce planning and career services to career center customers. The role helps customers assess their needs, explore employment and training opportunities, and develop, evaluate, and implement plans to find work or build employment skills. The Career Navigator maintains contact with customers and service providers and helps customers engage in self-assessment. The position provides career advisement, case management, employment services, referrals, and support for job placement, advancement, and retention. It also coordinates service providers, maintains and updates service plans and case files, documents customer interactions, and prepares reports as requested. The role addresses customers’ individual needs and barriers and supports equitable access to appropriate workshops, assessments, referrals, and internal programs. The position is based at the Atoka, Oklahoma job site, with occasional travel to other locations. Work is primarily in an office environment and includes visits to customers’ homes, training-provider sites, and employment sites. The role requires first-shift work and may require overtime or schedule changes as business needs dictate.

Requirements

Basic computer literacy, including the ability to use the Internet and Microsoft Office products.
Mandatory keyboarding skills.
Ability to work in a team environment.
Excellent interpersonal skills and customer-service orientation.
Strong oral and written communication skills.
Customer/client focus, learning orientation, communication proficiency, teamwork orientation, and technical capacity.

Nice To Haves

Bilingual candidates preferred.

Responsibilities

Interview customers to assess ongoing service needs, obtain occupational information, and explore employment and training opportunities.
Coach customers on presenting themselves effectively as candidates and pursuing employment or further occupational information.
Provide career advisement, including developing individual employment and placement plans, referring customers to jobs, placing them in training or education programs, and supporting job placement, advancement, and retention.
Visit customers’ homes, training-provider sites, and employment sites.
Use Extreme Customer Service behaviors in interactions with internal and external customers.
Develop, implement, maintain, and update service plans to meet customer needs.
Coordinate service-provider activities.
Implement program procedures and maintain accurate case management.
Provide ongoing case management and act as a liaison between customers and service providers.
Manage a comprehensive caseload of job seekers.
Provide ongoing employment services and guidance to help participants retain employment.
Document customer interactions in the automated system using well-written case notes; ensure case files meet or exceed program requirements and prepare reports as requested.
Address customers’ individual needs and barriers and support inclusion and equitable access through referrals to appropriate workshops, assessments, and internal programs.
Perform other reasonable related duties as assigned; work schedules may change as business requirements dictate, including overtime.