Career Development Specialist -11-330- SC- Ventura/ Santa Barbara

Salvation Army Careers•Los Angeles, CA

About The Position

The Supervising Career Development Specialist in The Salvation Army’s Veterans Employment Services Program leads the delivery of employment services for a team of Career Development Specialists serving clients in designated geographic areas. The role supervises and supports staff, monitors service quality and performance, ensures timely and accurate data collection and documentation, and reports information to the Program Manager. It is responsible for meeting or exceeding employment enrollment, placement, and retention goals while supporting homeless veterans in preparing for, finding, and maintaining employment. The position develops team strategy and program procedures, oversees client assessment and case management, builds relationships with employers and community partners, and coordinates referrals and other services. It also provides direct employment coaching and workshops, supports clients in developing Veteran Care Plans, and works with an interdisciplinary team to advance clients’ goals. The role includes staff supervision, training, performance evaluations, time-sheet review, reporting, and participation in program meetings and training.

Requirements

At least two years of experience in homeless services.
At least two years of supervisory experience.
At least two years of experience working in employment services.
Demonstrated supervisory ability, including the ability to supervise people with varied personalities.
Ability to assist and train team members in completing assignments, collecting data, and documenting services in a timely manner.
Ability to ensure accuracy and quality of information reported to the Program Manager.
Commitment to the holistic mission of The Salvation Army and Community Integration Services.
Ability to represent The Salvation Army to employers and community organizations.
Knowledge of vocational development planning.
Excellent communication and customer-service skills.
Ability to work well with others and commitment to the vision of CIS/VES as a program of excellence.
Pass an annual driving test and motor vehicle record check.
Submit to extensive criminal-background, drug, and motor-vehicle checks and remain current with The Salvation Army Child Safety and Protect the Mission guidelines.
Valid California Class C driver's license, or ability to use an alternative method of transportation when needed for essential job functions.
Ability to walk, stand, bend, squat, climb, kneel, and twist intermittently or sometimes continuously.
Ability to grasp, push, and pull objects such as files and file-cabinet drawers, and reach overhead.
Ability to operate a computer, fax machine, and telephone.
Ability to lift up to 25 pounds.

Nice To Haves

Bachelor’s degree strongly preferred.
Veteran status is a plus.

Responsibilities

Develop a program design and strategy for the Career Development Team.
Attend meetings with the Program Manager, program supervisors, funders, and employers seeking to hire veterans.
Oversee client assessments, case management, and service provision.
Directly supervise the Career Development Team, including ongoing monitoring and evaluation of activities and staff performance.
Monitor and meet quarterly benchmarks for enrollments and placements.
Assist the Program Manager with Salesforce data and internal CIS reports.
Train on and become a secondary user of the VGRS system required by the Department of Labor.
Review and approve employee timesheets daily.
Conduct annual performance evaluations for Career Development Specialists and other staff assigned by the Program Manager.
Create tracking logs to monitor the progress of new procedures.
Build working relationships with community partners for referrals, training, and workshops.
Conduct workshops for homeless veterans on resume building and interviewing.
Identify resources that can assist homeless veterans and share them with Career Development Specialists.
Collaborate with America Job Centers, EDDs, and CoCs on veteran referrals.
Conduct weekly or biweekly supervision with Career Development Specialists and at least monthly supervision with employees to discuss professional growth and case-load deficiencies.
Work with clients to develop action plans, including Veteran Care Plans, based on assessments.
Strengthen clients’ job-readiness skills through individual and group sessions.
Coach clients in job searching, applications, resume writing, interviewing, and follow-up.
Assist a contracted number of clients to locate, secure, and maintain employment.
Maintain accurate client data and case-management documentation of activities, services, and outcomes.
Provide job leads and match job-ready clients with job openings.
Collaborate with housing specialists, mental health clinicians, and social workers to support client goals.
Assist the Program Manager with creating and reviewing program policies and training staff on changes.
Assess and develop an action plan to grow enrollments and placements.
Build and maintain relationships with public- and private-sector partners and employers.
Serve as a job developer by recruiting employers, advocating for clients, and matching clients and employers based on their respective needs.
Monitor staff follow-ups and support for veterans after placement to promote employment retention.
Participate in staff meetings and attend assigned training.
Prepare regular activity reports.
Conduct monthly all-staff meetings to discuss program strengths and areas for improvement.
Perform other duties as assigned.