Program Support - 11-150 - SC/ Santa Barbara Hospitality House

The Salvation Army Southern California•Santa Barbara, CA

15h

About The Position

The Program Support works under the direction and supervision of the Operations Manager, supporting key staff by monitoring resident wellbeing and facility safety. Primary duties include clerical work, customer service, monitoring, and janitorial duties. The position may also assist the Operations Manager with facility upkeep, preventive maintenance, and meal preparation, service, and cleanup. The role requires following The Salvation Army’s mission, policies, and procedures; providing respectful support to residents and visitors; documenting and communicating shift information; and responding to emergencies according to policy. The position may provide on-call coverage and perform other duties needed for successful program operations.

Requirements

High school diploma or equivalent.
One year of experience in residential services for adults.
Ability to pass a complete and satisfactory background check.
Current CPR certificate.
Ability and willingness to maintain confidential information according to Salvation Army and industry standards.
Ability to respond appropriately to emergencies.
Ability to pass a physical health examination by a doctor.
Excellent written and verbal communication skills in English.
Computer literacy and working knowledge of Microsoft Word and Excel.
Ability to use email, fax, and copy/print/scan equipment.
Ability to work harmoniously with supervisors, coworkers, residents, outside agencies, and the public.
Strong organizational, prioritizing, planning, and problem-solving skills.
High ethics and integrity.
Ability to walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously; grasp, push, pull, and reach overhead; operate a computer, fax, and telephone; and lift up to 25 pounds.

Nice To Haves

Experience working with people in recovery, people with mental illness, and/or homeless individuals.
Bilingual Spanish skills.

Responsibilities

Understand and follow The Salvation Army’s mission, organizational structure, policies, and procedures, and work cohesively with supervisors, Corps Officers, and DHQ.
Direct residents, volunteers, and members of the public seeking information to the appropriate staff member, and provide approved information as directed by a supervisor.
Provide clerical support, including maintaining statistics and attendance rosters, receiving program fees, distributing mail, and relaying information to residents; handle mail and money according to Salvation Army policy.
Report resident disputes and concerns to key staff in person and through Shift Reports, and encourage residents to consult case managers about their concerns.
Enforce House Rules professionally and respectfully as directed by a supervisor.
Facilitate urinalysis and breathalyzer tests as directed and immediately notify key staff of positive drug or alcohol test results.
Issue and monitor resident medication according to policy and procedure.
Conduct rounds during shifts to monitor resident wellbeing and facility safety.
Respond to emergencies according to policy and procedure and immediately notify key staff.
Read prior Shift Reports at the beginning of a shift and email a Shift Report at the end of the shift to ensure proper information handover.
Perform janitorial duties as directed.
Assist the Operations Manager with facility upkeep, preventive maintenance, and meals, including preparation, serving, and cleanup, when necessary.
Provide on-call support as needed to cover shifts and duties.
Perform other duties necessary for successful program operation.
Maintain accurate timekeeping records reflecting duties performed under different grants or contracts.
Attend staff and program-related meetings, conferences, and training as needed or required, and cooperate with supervisors on special projects.
Undergo changes to duties as directed by the Executive Director or required by program changes or needs.