Career Coach

Goodwill Industries of Central Texas•Austin, TX

13d•Onsite

About The Position

The Career Coach supports individuals employed within Goodwill Central Texas and promotes continued employee engagement. Each coach typically supports 65–100 employees, building relationships and identifying long-term goals related to education, training, and employment. Coaches connect employees with internal and external resources to reduce barriers to professional growth, respond to crises, and help employees progress along their career pathways as they move among Goodwill divisions. The role is housed out of GCC or GRC and requires travel to several locations across Austin, as well as working some nights each month. The position has no supervisory responsibilities. Other duties may be assigned.

Requirements

Bachelor’s degree in Social Work, Psychology, Sociology, Vocational Rehabilitation, Education, Human Services, Counseling, or a similar or related field.
At least one year of experience providing case-management services to underserved populations.
Exceptional oral and written communication skills.
Proficiency with Windows-based computer applications.
Knowledge of client assessment, community resource coordination, career-planning principles, employability skills, and crisis intervention.
Knowledge of best practices for serving marginalized populations, including people experiencing homelessness, re-entry, opportunity youth, and people with disabilities.
Ability to cope with and tolerate moderate levels of stress.
Must successfully complete a federal background investigation and obtain and maintain a favorable suitability determination, including fingerprinting, tax-compliance verification, and review of criminal, credit, and employment history.
Must meet the eligibility requirements for the assigned customer or location through a post-offer background check.

Nice To Haves

Master’s degree in Social Work, Psychology, Counseling, Sociology, Vocational Rehabilitation, Education, or Human Services.
Professional licensure earned at the conclusion of a relevant master’s program, such as LMSW, CRC, LPC, or LMFT.
Bilingual ability in Spanish, ASL, Arabic, or Farsi.
Ability to conduct and/or translate training sessions bilingually.
Texas driver’s license, good driving record, liability insurance, and a vehicle in good working condition for work-related travel to meet client-location and service-delivery needs.

Responsibilities

Establish trusting relationships with employees and maintain frequent, consistent communication to monitor indicators of employment retention.
Collaborate within Goodwill Central Texas to connect employees with training and services that support career growth and development.
Build a reliable alliance with business-line management to support business success and employee engagement.
Observe and evaluate workplace behaviors that may affect retention, and provide coaching and guidance to address them.
Help employees assess and identify services needed to participate in and achieve individualized goals.
Develop short- and long-term goals as part of individual career plans, supporting employees’ education, training, and employment goals.
Track and document goal attainment and support employees’ transitions to next steps in their career plans.
Coordinate internal and external resources to support employment stability.
Intervene ethically and effectively in crises, developing interventions and follow-up plans to address immediate and future needs while maintaining safety.
Provide financial coaching as needed, including saving and long-term planning, budgeting, banking options, credit checks and repair, and problem-solving and decision-making skills.
Maintain complete and accurate employee records in ECM and other required client-tracking databases, following Goodwill data-entry requirements.
Follow confidentiality protocols for electronic and paper records and documents.
Complete client screening and intake.
Share field insights with Goodwill divisions and identify organizational growth opportunities or gaps in support and development for future Employee Services Program initiatives.
Travel to several locations across Austin and work some nights each month.
Perform other duties as assigned.