Career Coach

Goodwill Central Texas•Austin, TX

9d•$0 - $21•Onsite

About The Position

The Career Coach supports individuals employed within Goodwill Central Texas and promotes continued employee engagement. Each coach typically supports 65–100 employees, building relationships and identifying long-term goals related to education, training, and employment. Coaches connect employees with internal and external resources to address barriers to professional growth and development, while managing core responsibilities and responding to employee crises. The role supports employees as they move between Goodwill divisions while working toward their career goals. The position is housed at GCC or GRC and requires travel to several locations across Austin, as well as working some nights every month. It has no supervisory responsibilities. Employment is contingent on successfully completing a federal background investigation and obtaining and maintaining a favorable suitability determination, including fingerprinting, tax compliance verification, and reviews of criminal, credit, and employment history. A post-offer background check is also required to ensure eligibility for the assigned customer or location. Alternative work locations may be offered as appropriate.

Requirements

Bachelor’s degree in Social Work, Psychology, Sociology, Vocational Rehabilitation, Education, Human Services, Counseling, or a similar or related field.
Exceptional oral and written communication skills.
Proficiency in Windows-based computer applications.
Knowledge of client assessment, community resource coordination, career planning principles, employability skills, and crisis intervention.
Knowledge of best practices for serving marginalized populations, including people experiencing homelessness, re-entry populations, opportunity youth, and people with disabilities.
At least one year of experience providing case management services to underserved populations.
Employment is contingent on successfully completing a federal background investigation and obtaining and maintaining a favorable suitability determination, including fingerprinting, tax compliance verification, and reviews of criminal, credit, and employment history.
A post-offer background check is required to ensure eligibility for the assigned customer or location.

Nice To Haves

Ability to conduct and/or translate training sessions bilingually.
Master’s degree in Social Work, Psychology, Counseling, Sociology, Vocational Rehabilitation, Education, or Human Services.
Professional licensure issued at the conclusion of a relevant master’s degree program, such as LMSW, CRC, LPC, or LMFT.
Bilingual ability in Spanish, ASL, Arabic, or Farsi.
Texas driver’s license, good driving record, liability insurance, and a vehicle in good working condition for work-related travel to meet client location and service delivery needs.

Responsibilities

Establish trusting relationships with employees, communicate frequently and consistently, and monitor indicators of employment retention.
Collaborate within Goodwill Central Texas to connect employees with training and services that support career growth and development.
Work with business line management to support business success and employee engagement.
Observe worksite behaviors that may affect employee retention and provide coaching and guidance to address them.
Help employees assess and identify services needed to participate in and achieve individualized goals.
Develop short- and long-term goals as part of individual career plans, track goal attainment, and support employees’ transitions to next steps.
Coordinate internal and external resources to support employment stability.
Intervene effectively and ethically in crisis situations, creating interventions and follow-up plans that address immediate and future needs while maintaining safety.
Provide financial coaching as needed, including guidance on saving, long-term planning, budgeting, banking, credit checks and repair, and problem-solving and decision-making skills.
Maintain complete and accurate employee records in ECM and other required tracking databases; follow data-entry requirements and confidentiality protocols for electronic and paper records.
Complete client screening and intake.
Share field insights and knowledge to address organizational needs across Goodwill divisions.
Identify organizational growth opportunities and gaps in support or development for future Employee Services Program initiatives.
Travel to multiple locations across Austin and work some nights each month.
Perform other duties as assigned.