Career Coach-Special Project

SOUTHWEST KEY PROGRAMS•Harlingen, TX

18h•$18 - $18•Onsite

About The Position

The Career Coach-Special Projects serves adults and youth ages 14–24 through the Workforce Innovation & Opportunity Act (WIOA) program, eligible offenders released from a facility through the Partners for Reentry Opportunities in Workforce Development (PROWD) grant program, and other special projects. The role includes determining eligibility, conducting individualized assessments, developing employment plans, providing case management and progress monitoring, coordinating supportive services, and delivering follow-up services so participants have the supports needed to attain and retain employment. The goal is for participants to obtain employment at or above the self-sufficiency wage, with job retention tracked for at least one year after program exit. The Career Coach provides post-release case management and helps coordinate effective reentry and integration following release from a correctional facility. The position also supports program monitoring and evaluation, center goals and performance reporting, community and business outreach, and timely, accurate documentation in the TWIST system. Work takes place in a typical office setting and includes local travel.

Requirements

Bachelor’s degree.
Three years of previous work experience in customer service or training.
Knowledge of management and office procedures.
Ability to supervise professional and clerical staff.
Ability to lead and motivate others in a manner that supports high productivity and morale.
Proficiency in Microsoft Office, including basic word processing and data entry.
Excellent verbal and written communication skills.
Demonstrated customer service skills.
Familiarity with the communities served.
Knowledge and understanding of local needs and resources.
Ability to read, write, and communicate verbally and in writing.
Ability to access workstation components and other office equipment.
Ability to lift up to 10 pounds.

Nice To Haves

Previous experience with the TWIST software system.
Bilingual English/Spanish.

Responsibilities

Provide post-release case management to support the reentry and integration of offenders released from a correctional facility.
Assist with program monitoring and evaluation and coordinate activities that support an effective reentry transition.
Orient program participants to workforce center services and establish eligibility for program services.
Ensure program participants are registered in WorkInTexas.com.
Conduct individualized job-readiness assessments to identify skills, needs, and barriers to employment.
Determine an appropriate reentry pathway based on each participant’s education and training level.
Develop individualized employment plans tailored to participants’ needs and barriers.
Provide ongoing case management, monitor participant progress, and take timely action when circumstances hinder goal achievement.
Coordinate supportive services for eligible participants, including childcare, transportation, bus tokens, mileage reimbursements, and vouchers, and maintain confidentiality.
Follow up with clients and supportive-services providers.
Evaluate program effectiveness and help ensure operational and contract requirements are met.
Monitor case files for eligibility documentation.
Assist with setting center goals, monitor and analyze performance goals, and report results to management.
Represent the center at meetings and participate in civic and social activities.
Inform and educate businesses and individuals about the center’s work and help increase employment opportunities for clients.
Prepare, submit, and monitor case-management documentation throughout client participation, entering data into the TWIST system in a timely manner.
Provide information to potential clients, verify eligibility, and interview clients to determine their needs.
Travel to meetings, training, and other activities.
May facilitate group orientations and perform other assigned essential tasks.