Career Coach

Goodwill Industries Of Middle Ga•Augusta, GA

19d

About The Position

The Career Coach supports Goodwill employees, Goodwill Career Education students, and customers seeking employment or career advancement. The role helps participants build job-seeking skills, find and retain employment, pursue education or training goals, and maintain financial stability through career pathways. The Career Coach also coordinates services to address barriers to education, training, employment, and self-sufficiency, and provides ongoing support as participants progress toward established goals. The position delivers individualized, high-quality services in support of Goodwill Industries’ mission and models the organization’s values of service, ownership, accountability, and respect. The Career Coach assesses participants’ interests, skills, abilities, backgrounds, education, and training; helps them set realistic goals and make career and education decisions; and connects them with internal and community resources. The role also develops employer relationships, supports job placement and career events, maintains participant records and confidentiality, and contributes to reporting and professional development.

Requirements

Bachelor’s degree in business, education, human resources, or a related field.
1–3 years of experience in career coaching or counseling with diverse adult populations across the career-development lifespan, including career assessments, exploration, decision-making, résumés, personal branding, interviewing, and job-search strategies.
Knowledge of Microsoft Office Suite and database systems.
Ability to communicate effectively with leadership, faculty and staff, students, external advisors, government agencies, and community organizations.
Ability to establish rapport with participants, instructors, and staff, with multicultural competence.
Ability to identify internal and external partners, build relationships, collaborate, influence, and negotiate toward mutually beneficial outcomes.
Ability to use assessment and documentation tools to help participants develop long-term career plans.
Ability to interpret data, stay abreast of technology, and make sound business decisions that promote mission and financial goals.
Ability to work independently and as part of a team.
Comfort with ambiguity and ability to adapt quickly to change.
Strong attention to detail, organizational skills, and time-management skills.
Alignment with and enthusiasm for Rev. Edgar Helm’s faith-based social enterprise model to eliminate poverty one career at a time.
Integrity and commitment to upholding Goodwill and Helms College values.
Clear communication of Goodwill’s mission, vision, and values.

Nice To Haves

Master’s degree preferred.
Experience working with underserved populations, including veterans, returning citizens, GED or non-high-school graduates, people with disabilities, and senior citizens.

Responsibilities

Use aptitude and achievement assessments to help participants evaluate their interests, skills, and abilities.
Evaluate participants’ backgrounds, education, and training to help them develop realistic goals.
Guide participants in career decisions, including selecting a profession and the type of credential or degree to pursue.
Refer participants to Helms College, Goodwill Human Resources, Workforce Development, and Goodwill Career Education for career advancement support.
Help participants overcome issues that could undermine academic or career success.
Assist participants with locating and applying for jobs by teaching job-search strategies and résumé writing.
Connect participants with resources such as financial aid, vocational training, counseling and therapy services, medical care providers, and state or local assistance.
Conduct and publicize group workshops on résumés and cover letters, interviewing, employment databases, career development resources, and training and education programs.
Build and maintain relationships with local employers and industry professionals to generate job leads and externship opportunities.
Maintain current knowledge of job-market trends and employer expectations across industries.
Organize and participate in career fairs, employer spotlights, and networking events.
Enter participant information promptly into appropriate databases or reports and meet confidentiality requirements.
Assist with preparing and submitting required reports.
Participate in professional development activities and serve on committees that support Goodwill Industries’ goals and objectives.
Perform other work-related duties as assigned by the immediate supervisor or as the situation dictates.
Model Goodwill Industries’ values and deliver individualized services focused on its mission.