Career Coach-Special Project
About The Position
The Career Coach-Special Projects serves adults and youth ages 14–24 through the Workforce Innovation & Opportunity Act (WIOA) program, eligible offenders released from a facility through the Partners for Reentry Opportunities in Workforce Development (PROWD) grant program, and other special projects. The role determines eligibility, conducts individualized assessments, develops employment plans, provides case management and progress monitoring, coordinates supportive services, and delivers follow-up services to ensure participants have the support needed to attain and retain employment. The target is employment at or above the self-sufficiency wage, with job retention tracked for at least one year after program exit. The position supports post-release case management and reentry integration, program monitoring and evaluation, and coordination of an effective transitional reentry process. It provides workforce center orientation, documents participant eligibility, maintains case records and program data, monitors performance and contract requirements, and works with clients, service providers, employers, and community stakeholders.
Requirements
- Bachelor’s degree.
- Three years of previous work experience in customer service or training.
- Knowledge of management and office procedures, with the ability to supervise professional and clerical staff.
- Ability to lead and motivate others in a way that supports high productivity and morale.
- Proficiency in Microsoft Office, including basic word processing and data entry.
- Excellent verbal and written communication skills.
- Demonstrated customer-service skills.
- Familiarity with the communities served.
- Knowledge and understanding of local needs and resources.
- Ability to read, write, and communicate verbally and in writing.
- Ability to access all workstation components and other office equipment.
- Ability to lift up to 10 pounds.
Nice To Haves
- Previous experience with the TWIST software system.
- Bilingual English/Spanish.
Responsibilities
- Provide post-release case management to support the reentry and integration of people released from correctional facilities.
- Assist with program monitoring and evaluation and coordinate activities that support an effective reentry transition.
- Orient participants to workforce center services and establish eligibility for program services.
- Ensure program participants are registered in WorkInTexas.com.
- Conduct individualized job-readiness assessments to identify skills, needs, and employment barriers.
- Determine an appropriate reentry pathway based on each participant’s education and training level.
- Develop individualized employment plans tailored to participant needs and barriers.
- Provide ongoing case management and follow up with supportive-services providers.
- Coordinate supportive services for eligible participants, including child care, transportation, bus tokens, mileage reimbursements, and vouchers, while maintaining confidentiality.
- Evaluate program effectiveness and ensure operational and contract requirements are met.
- Monitor customer case files for eligibility documentation.
- Assist with setting center goals; monitor and analyze center performance goals and report to management.
- Represent the center at meetings and participate in civic and social activities.
- Inform and educate businesses and individuals about the center’s work and increase local employment opportunities for clients.
- Prepare, submit, and monitor case-management documentation throughout client participation, ensuring timely data entry into the TWIST system.
- Provide information to potential clients and verify eligibility for services.
- Interview clients to determine their needs.
- Develop and track employment plans and provide case management for each client.
- Monitor client progress through appropriate activities and take timely action when circumstances interfere with goal achievement.
- Travel to meetings, training, and other activities.
- May facilitate group orientations.
- Adapt productively to change and perform other assigned tasks.
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What This Job Offers
Job Type
Full-time
