WIOA Career Coach
About The Position
The Career Coach provides career support to WIOA program customers, helping job seekers obtain and retain employment, pursue training, and advance their careers under the Integrated Services Customer Flow Design. The role includes determining eligibility and registering customers, providing individualized coaching, developing and updating Individual Employment Plans (IEPs), and supporting customers before and after job placement. The Career Coach assesses customer needs and employment barriers, coordinates referrals to partner organizations and community resources, and helps customers prepare for work through resume review, skills assessment, job searches, and guidance on hiring requirements. The position also requires accurate case documentation and customer file maintenance, adaptation to changing program requirements, and support for program outcomes and performance goals.
Requirements
- Prior case management experience required.
- Strong organizational skills, including the ability to prioritize responsibilities and manage multiple tasks efficiently.
- Effective communication, analytical, and interpersonal skills.
- Proficiency in Microsoft Office applications.
Nice To Haves
- Bachelor’s degree in human services or one to three years of equivalent experience preferred.
- Prior workforce development experience strongly preferred.
- Bilingual proficiency in English and Spanish preferred.
Responsibilities
- Review, evaluate, and complete documentation to determine WIOA eligibility and register customers.
- Provide remote WIOA registration services using Outlook and securely handle and maintain customer documents.
- Coach WIOA customers toward the goals in their Individual Employment Plans, including ongoing contact and coaching after job placement.
- Build one-on-one professional relationships with customers and identify and address employment barriers through assessment, individualized coaching, and coordination with PA CareerLink® staff.
- Develop customer-driven IEPs and update them to reflect customer progress, service needs, and program requirements.
- Document customer visits, interactions, contacts, referrals, and activities accurately and promptly in the Commonwealth Workforce Development System (CWDS).
- Motivate and encourage customers as they pursue employment, training, and retention goals.
- Assess customer needs and refer them to partner organizations for supportive services, GED preparation, and English as a Second Language instruction.
- Help customers become job ready by reviewing resumes, assessing skills, and preparing them to meet employer hiring requirements.
- Conduct job searches for customers and recommend opportunities aligned with their skills, experience, interests, and career goals.
- Assist customers with registration, job search preparation, workshop registration, resume development, and training program selection through the PA CareerLink® website.
- Coordinate with community partners to connect customers and their families with social services and other resources addressing employment barriers.
- Maintain customer files in accordance with contractor requirements and state guidelines.
- Adapt to evolving program requirements, procedures, and customer needs.
- Support program outcomes and performance goals in accordance with applicable policies and guidance.
- Share recruitment events, hiring opportunities, and related flyers with WIOA participants through email and other approved communication methods.
- Perform other related duties as assigned.
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What This Job Offers
Job Type
Full-time
