Career Coach (Employability)

Goodwill Industries of Houston•Houston, TX

23d

About The Position

The Career Coach supports participants with diagnosed disabilities who are enrolled in Vocational Services, Texas Workforce Commission Rehabilitative Services, and Goodwill Houston’s vocational and work skills programs. The role assists participants with career planning and decision-making through career counseling, assessment, on-the-job training enrollment, job-search support, and employment-retention services. The coach provides job coaching in vocational and skills-training programs and during employment where permitted. The position provides intensive employment case management and career-planning services, tracks participant progress against individualized employment plans, supports job readiness and job placement, and maintains relationships with partner agencies. It also ensures accurate program records and data entry, supports regulatory and accreditation compliance, and may travel to multiple locations as needed.

Requirements

At least two years of workforce development, career services, and/or human services experience.
Excellent computer skills, including proficiency in Microsoft Office.
Excellent written and verbal communication skills.
Understanding of strategic planning, budgets, marketing, and research.
Ability to communicate and interact effectively with people with varied personality types.
Ability to analyze opportunities and problems, evaluate alternatives, and develop effective approaches.
Ability to plan, implement, and evaluate goals, objectives, and work plans.
Reliable transportation.
Legally authorized to work in the United States without current or future employment sponsorship.
Ability to sit, stand, bend, and reach.
Ability to lift, push, and pull up to 25 pounds.
Ability to spend most working hours at a computer.

Nice To Haves

Bachelor’s degree; equivalent professional experience may be considered in lieu of a degree.

Responsibilities

Ensure Workforce Development compliance with regulatory and accreditation standards.
Provide intensive employment case management and career-planning services to participants enrolled in Goodwill Houston programs and Career Connections.
Maintain a rolling caseload in accordance with program requirements.
Review participant assessments, employment and training needs, and individualized employment plans to guide training plans and possible co-enrollment in other programs.
Monitor participant progress toward individualized employment plans, provide guidance and coaching, and help participants resolve issues and stay motivated to obtain or maintain credentials and employment.
Provide on-site coaching and oversight during work-experience activities at designated locations.
Maintain relationships with partner agencies and make referrals for supportive services that mitigate barriers and enhance employability.
Work with Career Connection associates to prepare job seekers through résumé preparation, interview skills, and workplace etiquette.
Conduct employment-readiness workshops and provide one-on-one job coaching.
Maintain accurate and up-to-date data entry for billing purposes.
Ensure participants understand and follow program policies and expectations.
Assist with job development and match participants to appropriate jobs in collaboration with Career Connection associates.
Place participants in industry-related employment and conduct follow-ups for retention records.
Support participants in maintaining employment, including by providing job-sustainability resources.
Maintain real-time data entry and confidential electronic and hard-copy files; enter progress reports, case notes, and completion and retention documentation in CaseWorthy.
Travel to multiple locations as needed.
Perform other duties assigned by management to support evolving organizational needs.
Demonstrate professionalism, good judgment, and a friendly, cooperative attitude.
Multitask, make timely decisions, adapt to change, and collaborate effectively in a fast-paced, team-oriented environment.
Follow Goodwill Houston policies and procedures, loss-prevention and safety regulations, guiding principles, and applicable laws and regulations.
Maintain punctuality, professional appearance, confidentiality, and good housekeeping and safety standards.
Meet or exceed portfolio program output, outcome, and annual goals.
Achieve a placement rate of at least 65% for participants who complete training.
Maintain data utilization and accuracy of at least 90% through regular audits of CaseWorthy reporting.
Ensure data reports, funding applications, and administrative documents are reviewed before submission for the Director’s approval.
Execute Workforce Development projects as assigned.