Career Coach

sermetro•Detroit, MI

11d•Onsite

About The Position

The Career Coach assesses Detroit At Work Career Center customers’ career readiness and provides career coaching services. The role interviews customers to identify service needs and potential barriers, then works with each customer to develop a Career Plan covering interests, goals, needs, and placement strategy. The coach assesses job readiness, recommends steps to improve marketability, and connects customers with training, workshops, supportive services, and job-placement resources. The position maintains case records and reporting in MIS systems and customer files, documents activities and outcomes, monitors progress, and re-engages customers who need further employment and career coaching. The Career Coach works with the Talent Sourcing Specialist and other partners, keeps current on labor-market and occupational trends, and may meet participants at home or in public settings when necessary. This is a full-time regular, non-exempt hourly position in the Adult Services division at the Detroit At Work Career Center, Northwest Activities Center.

Requirements

Graduation from an accredited four-year college or university.
Knowledge of education, training, and community resources; career-coaching principles, objectives, standards, and methods; and program policies and procedures.
Ability and desire to work with a diverse population of customers with varying needs.
Ability to communicate effectively, assess customer needs, and assist with case-management activities.
Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Access.
Valid Michigan Driver’s License.
Willingness to work a flexible schedule and access to reliable transportation.

Nice To Haves

Experience in career planning, placement, employment, training, or a related field.
Bilingual language skills.

Responsibilities

Interview customers to assess service needs and review applications and other documentation for potential barriers.
Develop Career Plans jointly with customers, identifying interests, goals, needs, and placement strategies.
Assess customers’ career and job readiness and recommend strategies to improve marketability, including referrals to training and workshops.
Assist with administration of career and job-readiness assessment instruments.
Identify problem areas and service gaps, ensure Career Plans are implemented, and report barriers and proposed action plans to the supervisor.
Provide counseling, intervention, and supportive services to address barriers that could affect successful program completion; make referrals as needed.
Connect customers with available job-placement services and work with the Talent Sourcing Specialist to support successful outcomes.
Maintain case reporting in MIS systems and customer files, including program activities, attendance, progress reports, and other required information.
Re-engage customers who need additional employment and career-coaching services.
Document efforts and outcomes.
Maintain knowledge of current labor-market and occupational trends.
Recommend policy and procedure changes to management.
Attend meetings required by SERCO, the training institution, or other agencies to address participant concerns.
Conduct home visits or meet participants in public settings when necessary.
Perform other duties as assigned.