Career Coach Case Manager

NEW LIFE CENTERS OF CHICAGOLAND NFP•Chicago, IL

2d•Onsite

About The Position

The Career Coach Case Manager is a full-time, 40-hour-per-week, exempt, benefits-eligible position primarily based at New Life Centers’ Little Village location. The role is part of the Education Pillar and supports high-risk youth and adults directly or indirectly impacted by street violence through case management, career guidance, workforce development, and supportive-service referrals. The position works closely with Street Outreach Workers, Victim Advocates, local employers, and community partners to help participants achieve vocational and financial stability. Some reimbursable local travel may be required. The position is in person, and pay is commensurate with experience.

Requirements

At least one year of experience providing direct services to at-risk youth in a human services setting.
Demonstrated cross-cultural competence and ability to work effectively with diverse populations.
Strong verbal and written communication skills.
Proficiency in Microsoft Office applications, including Word and Excel.
Ability to learn and use databases, case management systems, and information-tracking tools.
Commitment to maintaining confidentiality and appropriately handling sensitive information.
Strong interpersonal skills and ability to build and maintain effective working relationships with participants, colleagues, and community partners.
Must obtain Certified Mandated Reporter certification.
Must clear all required background checks and have no pending or open cases.
Valid Illinois driver’s license, insurance, reliable vehicle, and acceptable driving record.
Reliable phone and phone service required.

Nice To Haves

Bilingual English/Spanish preferred.

Responsibilities

Provide comprehensive case management and career development services to youth and adults impacted by violence.
Maintain participant caseloads, conduct assessments, develop service plans, and track progress toward employment goals.
Connect participants with supportive services, including healthcare, mental health, financial literacy, disability benefits, and public assistance resources.
Deliver individual career coaching and employment-readiness support.
Facilitate workshops on resume writing, interview preparation, job-search strategies, workplace expectations, and workforce readiness.
Support participants in achieving sustainable employment outcomes.
Build and maintain relationships with employers, workforce agencies, vocational training programs, and community partners.
Develop referral networks and employment pathways connecting participants to job opportunities.
Collaborate with internal programs and multidisciplinary teams to coordinate participant referrals and service delivery.
Work with mentoring, outreach, victim services, and other support programs to ensure comprehensive participant support.
Identify and address participant safety concerns in coordination with internal teams.
Develop plans promoting long-term safety, stability, and well-being.
Provide services using trauma-informed and participant-centered approaches aligned with organizational values.
Maintain accurate case notes, participant files, and service records.
Support data collection, outcome tracking, reporting, evaluations, and compliance audits.
Ensure documentation meets agency and funder requirements.
Demonstrate commitment to organizational values and service standards.
Participate in meetings, case conferences, and professional development trainings.
Perform other duties as assigned by the Director of Career Development as organizational priorities change.