Career Center Supervisor

C2 GPS- Capital Area Workforce • Austin, TX

1d

About The Position

The Career Center Supervisor (CCS) oversees career center workforce activities and ensures compliance with workforce program requirements. The role is responsible for appropriate use of workforce resources and materials to benefit customers. The supervisor manages daily career center operations and related workforce programs, monitors customer flow, and recommends staff allocation to ensure services are provided appropriately and promptly. The CCS analyzes performance data to improve processes and service delivery and meet performance measures and benchmarks. The position also assesses staff professional development needs and provides training to support high standards of customer service.

Requirements

• Associate or undergraduate degree in a relevant field; additional relevant experience may be considered in lieu of the required education.
• Three years of relevant experience, including one year of supervisory experience.
• Valid driver's license, proof of insurance, and a good driving record.
• Ability to relocate within the service delivery area.
• Knowledge of workforce development, economic development, business intelligence and trends, and project management.
• Knowledge of management techniques and practices, including planning, strategy development and implementation, outcome assessment, and accountability.
• Knowledge of effective case management and counseling.
• Knowledge of word processing, spreadsheets, technology, and computer skills.
• Exceptional customer service and interpersonal skills, including the ability to handle or resolve stressful situations with difficult customers.
• Sensitivity to customer needs and feelings and demonstrated concern for others.
• Strong problem-solving, critical-thinking, organizational, and detail-oriented skills.
• Excellent verbal and written communication skills.
• Ability to analyze and interpret information and data and provide relevant feedback for action.
• Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
• Ability to develop strategies and solutions.

Nice To Haves

• Bilingual in English and Spanish.

Responsibilities

• Manage daily operations of the Career Center and related workforce programs.
• Inform the Manager about customer flow and recommend staff allocation to ensure timely, appropriate service provision.
• Analyze performance data and recommend process and service delivery improvements to meet performance measures and benchmarks.
• Assess staff professional development needs and provide training to achieve high customer service standards.
• Perform other related duties as assigned.

Benefits

• Health insurance, including no-cost options for employee-only plans.
• Wellness reimbursement.
• Generous paid time off.
• Paid parental leave.
• 401(k) with a 100% employer match of up to 6% of individual contributions.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Short- and long-term disability coverage.
• Pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree