Career Center Advisor II

Alliance For Workforce Development•Quincy, CA

3d•Onsite

About The Position

Alliance for Workforce Development, Inc. (AFWD), a nonprofit leader in workforce development, is hiring a Career Center Advisor for our Quincy location to serve both youth and adult job seekers through career guidance, training support, and employment services within the America’s Job Center of California (AJCC) system. We work with individuals facing a variety of barriers—including homelessness, parenting, justice involvement, foster care, basic skill challenges, and more—to help them move forward with employment, training, and long-term career support. The incumbent will support Self-Service and Informational Activities, directing job seekers to available resources and opportunities, and will support the team in a variety of components of the WIOA program. In compliance with Federal, State, and Local rules, regulations and guidelines, the incumbent will provide eligibility screening for various Workforce Innovation and Opportunity Act (WIOA) programs and other specialty grants, and assure all verification and documentation is accurate, complete and retained in accordance with program requirements, while providing guidance to participants toward a career pathway. The incumbent will maintain the Management Information System (MIS), CalJobs tracking system, integrated job seeker and employer databases, and perform follow-up services. In addition, the incumbent will assist with program orientations, group-paced computer and other training workshops, and provide clerical support to the integrated cross-functional service team. The position requires travel throughout AFWD’s service area. Depending on program assignment, the incumbent may provide case management and services under WIOA Adult, Dislocated Worker, Youth, and/or other specialty grant programs. Responsibilities may include comprehensive assessments, development and maintenance of individualized service/employment strategies, supportive services, education and training coordination, work-based learning, documentation and case notes, employment services, exit planning, and required follow-up.

Requirements

Is highly organized and thrives in a fast-paced environment
Has strong computer and documentation skills
Enjoys working with youth and adults from all walks of life
Is creative, innovative, and able to juggle multiple priorities
Brings integrity, accountability, and heart to the work
Can manage a caseload of 40+ clients while maintaining high standards for service and compliance
Be self-motivated.
Organize, prioritize, and manage time effectively.
Maintains current knowledge of policies of the AJCC, AFWD programs and operations, programs administered by partner organizations and other resources available to the public, to facilitate initial client referral
Maintains current specific program knowledge, including WIOA eligibility requirements, from reading, understanding and interpreting Federal rules and regulations, Standard Operating Policies and Procedures, and related documentation; then, apply this knowledge to assist with program implementation and execution.
Travel with notice overnight. Weather and related road conditions must be considered when travel is required.
Operate a motor vehicle or arrange transportation to accomplish duties.
Maintain good attendance and punctuality.
Exercise good judgement in analyzing and solving problems.
Maintain a high level of confidentiality and professionalism.
Must be able to meet deadlines and produce accurate work under pressure and in a fast-paced environment.
Must be able to work effectively as a member of a multi-functional services team.
Ability to use a personal computer, including word-processing, spreadsheet, database (Access) and presentation graphics software.
Willing and able to speak publicly.
Ability to type, accurately, 35 wpm.
Must be able to use office equipment, including fax, multi-line telephone, copy machine, binding machine, 10 key calculator, audio-visual equipment, shredder, and answering machine.
Maintain a professional appearance, consistent with private and public sector middle-level staff.
A High school diploma or equivalent is the minimum qualification.
Two years of clerical, or related, college level study, or two years of clerical and administrative assistant experience.
Work is normally performed in an office setting, but the incumbent will be required to travel out of town for training, meetings and to provide on-site program assistance; therefore, must be able to travel and operate a motor vehicle or arrange for travel to perform duties.
Must possess a valid California Driver’s License and have a good driving record.
Satisfactorily complete a Department of Justice background check consistent with working with minors.
Provide proof of automobile insurance which satisfies California law, agree to a background check required for this position, and provide “right to work” documentation upon appointment.

Nice To Haves

Associate’s or Bachelor’s degree preferred.
Previous WIOA program experience or case management is a plus.
Within 12 months of hire, must obtain NoRTEC required Case Management Certificate(s).

Responsibilities

Assess eligibility for federally funded employment and training programs
Build customized career plans and provide ongoing support to youth and adult participants
Help individuals identify employment, education, and training opportunities
Document and manage program requirements with accuracy and attention to detail
Coordinate with community partners, training providers, and employers to maximize impact
Serve as a motivator, mentor, and problem-solver for individuals working toward their career goals
Provides Outreach/Orientation to those applying for participation in programs.
Participate in AJCC orientations and workshops providing information related to eligibility for WIOA programs and services under all funding titles.
Conducts basic skills testing when appropriate.
Present program information and recruitment materials to community partners and prospective clients.
Maintain a caseload of clients, as determined by the Program Supervisor and/or Program Manager, encouraging completion of education and/or job placement.
Refer customers to other appropriate community resources available.
Participate as a member of the integrated Rapid Response team for closures.
Assists other programs in AFWD counties with Rapid Response activities and peak eligibility demands.
Provide assistance to the Program Supervisor, or provide assistance directly to Program Manager, Business Service Representatives, or other programs and contract obligations, e.g. Temporary Job Creation, Community Coordination, or another specific program.
As assigned, the incumbent will provide— Recruitment assistance to identify eligible participants.
Assistance with program orientations, administering assessment instruments (not to include interpretation or counseling), preparation of material for program start-up and operation, and collecting and reporting program data.
Provide input, initiate, and embrace changes that will continually improve our systems and processes to best meet the workforce preparation needs of our communities.
Other duties as assigned.
Responsible for county MIS accuracy and the production of various reports.
Maintains county files and updated file systems, including integrated job ready candidate pool and available employer data bases.
Coordinates with the Program Supervisor regarding eligibility and MIS issues meeting multi-county MIS requirements.
Maintain client-tracking forms.
Coordinate all program follow-ups.
Collect, prepare presentation graphics, and report performance management and program accountability measures relating to workforce development systems.
Use good time management, organizational, and prioritization skills to balance direct external customer service responsibilities with other internal customer service responsibilities, while coordinating activities with management
Professional and in a customer-focused manner, greet and assist customers with self-service and core services as well as referrals to various services and agencies within the AJCC.
Assist in the delivery of basic career services and core services to the AJCC customer.
Provide information in relation to the menu of services offered through the AJCC to job seekers and employers.
Responsible for program eligibility for those individuals in need of WIOA Services, conducting eligibility interviews, collecting all necessary and supporting documentation, and determining program eligibility without error .
Meet eligibility deadlines established by management and required by NoRTEC contract objectives.
Acquire specific program knowledge from reading, understanding and interpreting Federal rules and regulations, NoRTEC requirements, Standard Operating Policies and Procedures (AFWD’s SOPs), and related documentation; then, apply this knowledge to assist with WIOA program implementation and comply with all regulations.