Career Center Manager

Our House, Inc•Little Rock, AR

17h•Onsite

About The Position

The Career Center Manager is responsible for the programming and operations of the Our House Career Center. The manager supervises a large team and works with partners, volunteers, and employers to deliver high-quality services to clients experiencing homelessness. The Career Center connects adults with supportive services, training, and education to help them find and maintain long-term, well-paying employment. The role provides leadership for the Career Center, oversees its Job Training Program and Resource Hotline, and ensures services are inclusive, trauma-informed, safe, and responsive to clients facing significant barriers to employment. The manager builds employer, volunteer, and partner relationships; maintains data quality and grant compliance; collaborates with other Our House programs; and represents the Career Center in community and fundraising activities. This is an in-person, full-time, salaried, exempt position. The regular schedule is 8:00 a.m.–5:00 p.m., Monday through Friday, with occasional Tuesday shifts until 8:00 p.m. The role requires some travel within Central Arkansas, a valid driver’s license and vehicle, required background and registry checks, and the ability to lift 30 pounds. CPR/First Aid certification is required within 90 days of employment.

Requirements

At least three years of experience in a leadership position in a program or organization serving high-risk individuals.
Bachelor’s degree.
Ability to work effectively with diverse staff, clients, and community members.
Ability to implement and supervise a positive learning environment while incorporating academic enrichment programming.
Experience with conflict resolution and/or crisis management.
Strong written and verbal communication skills, interpersonal skills, and multidisciplinary project skills.
Action-oriented, entrepreneurial, adaptable, and innovative approach to planning.
Ability to collaborate effectively with diverse groups of people.
Passion, idealism, integrity, a positive attitude, mission-driven approach, and self-direction.
Valid driver’s license and a vehicle for work use; some travel within Central Arkansas is required.
Ability to pass criminal background checks, child and adult maltreatment registry checks, sex offender registry checks, and a pre-employment drug screen.
CPR/First Aid certification within 90 days of employment.
Ability to lift 30 pounds.

Responsibilities

Provide overall vision and leadership for the Career Center and implement high-quality processes, programming, policies, and procedures based on field best practices, innovation, and shared resources.
Directly supervise a large team to connect clients to full-time employment paying above minimum wage.
Maintain the Career Center as a low-barrier hub where residents and community members can access basic resources, referrals, partners, volunteers, and scheduled programming.
Ensure clients are treated with respect and that the Career Center environment is inclusive, trauma-informed, and safe.
Develop and implement programming—including orientations, referrals, service delivery, and follow-up—based on workforce best practices, client feedback, and team collaboration.
Oversee the Our House Job Training Program and ensure services address the needs of clients facing high barriers to employment.
Oversee the Our House Resource Hotline and ensure the team provides quality phone support and triage to callers.
Build relationships with local employers through outreach, hiring events, employer recognition, and job-retention support.
Develop relationships with volunteers and partners who provide services in job skills, employment, finances, and adult education.
Maintain high standards of data quality and tracking, including gathering client information and tracking client outcomes in the Our House database.
Work with the Development team on grant compliance and reporting and ensure client files are properly maintained.
Collaborate with other Our House programs to provide holistic, coordinated services.
Attend weekly Staffing Meetings and support the Career Center team with challenging client situations and crisis management.
Attend relevant training, professional development, and community meetings, and create or identify training opportunities for the Career Center team.
Represent the Career Center in fundraising events, tours, funder meetings, supporter communications, grant assistance, needs identification, and sharing relevant stories.
Engage and energize Our House staff, volunteers, partner organizations, donors, and grant funders.
Perform other duties as assigned to fulfill Our House’s mission.