Career Center Manager

Our House, Inc•Big Rock Township, AR

1d•Onsite

About The Position

The Career Center Manager is responsible for all programming and operations of the Our House Career Center. The role supervises a large team and works with partners, volunteers, and employers to deliver high-quality programming to clients experiencing homelessness. The Career Center connects adults with supportive services, training, and education to help them find and maintain long-term, well-paying employment. The Manager leads the Career Center’s vision and operations, oversees its Job Training Program and Resource Hotline, and develops services responsive to clients facing significant barriers to employment. The role also builds employer, volunteer, and community partnerships; maintains data quality and grant compliance; coordinates services with other Our House programs; supports staff in challenging situations; and represents the Career Center in community and fundraising activities. This is an in-person, full-time, salaried, exempt position. The regular schedule is 8:00 a.m.–5:00 p.m., Monday through Friday, with occasional Tuesday shifts until 8:00 p.m. Some travel within Central Arkansas is required.

Requirements

At least three years of experience in a leadership position in a program or organization serving high-risk individuals.
Bachelor’s degree required.
Ability to work effectively with diverse staff, clients, and community members.
Ability to implement and supervise a positive learning environment while incorporating academic enrichment programming.
Experience with conflict resolution and/or crisis management.
Strong written and verbal communication, interpersonal, and multidisciplinary project skills.
Action-oriented, entrepreneurial, adaptable, and innovative approach to planning.
Ability to work collaboratively with diverse groups of people.
Passion, idealism, integrity, a positive attitude, mission-driven orientation, and self-direction.
Valid driver’s license and a vehicle available for work use; some travel within Central Arkansas is required.
Must pass criminal background checks, child and adult maltreatment registry checks, sex offender registry checks, and a pre-employment drug screen.
Must obtain CPR/First Aid certification within 90 days of employment.
Must be able to lift 30 pounds.

Responsibilities

Provide overall vision and leadership for the Career Center, implementing high-quality processes, programming, policies, and procedures based on field best practices, innovation, and shared resources.
Directly supervise a large team working to connect clients with full-time employment that pays above minimum wage.
Maintain the Career Center as a low-barrier hub where residents and community members can access basic resources, referrals, partners, volunteers, and scheduled programming.
Ensure clients are treated with respect and that the Career Center is inclusive, trauma-informed, and safe.
Develop and implement programming such as orientations, referrals, service delivery, and follow-up, informed by workforce best practices, client feedback, and team collaboration.
Oversee the Our House Job Training Program and ensure services meet the needs of clients facing barriers to employment, including criminal backgrounds, disabilities, or limited work experience.
Oversee the Our House Resource Hotline and ensure the team provides quality telephone support and triage to callers.
Build relationships with local employers through outreach, hiring events, employer recognition, and job-retention support.
Develop relationships with volunteers and partners who provide services in job skills, employment, finances, and adult education.
Maintain high standards for data quality and tracking, including gathering client information and recording client outcomes in the Our House database.
Work with the Development team on grant compliance and reporting and ensure client files are properly maintained.
Collaborate with Our Club, Bright Beginnings, Housing, Mental Health, and Stability Program to provide coordinated, holistic services.
Attend weekly Staffing Meetings and support the Career Center team with challenging client situations and crisis management.
Attend relevant training, professional development, and community meetings, and create or identify training opportunities for the Career Center team.
Represent the Career Center at fundraising events, tours, meetings with current or prospective funders, and other activities; contribute to thank-you letters, grants, needs identification, and sharing relevant stories.
Engage and energize Our House staff, volunteers, partner organizations, donors, and grant funders.
Perform other duties as assigned to fulfill Our House’s mission.