Career Center Supervisor

C2 GPS- Capital Area Workforce•Austin, TX

About The Position

The Career Center Supervisor (CCS) oversees workforce activities at the career center and ensures compliance with workforce program requirements. The role is responsible for appropriate use of workforce resources and materials to benefit customers. The CCS manages daily career center and related workforce program operations, monitors customer flow, and recommends staff allocation to ensure services are delivered appropriately and on time. The supervisor analyzes performance data to improve processes and service delivery against performance measures and benchmarks, assesses staff development needs, and provides training to support high standards of customer service. The position requires an associate or undergraduate degree in a relevant field, or additional relevant experience in lieu of the required education, as well as three years of relevant experience including one year of supervisory experience. A valid driver’s license, proof of insurance, a good driving record, and the ability to relocate within the service delivery area are required. Bilingual English and Spanish skills are strongly preferred. The work is primarily in an office environment. Physical requirements include occasionally lifting up to 10 pounds and standing, sitting, bending, and walking. Visual acuity, speech, and hearing are required. Occasional driving and travel may be required, and flexible hours may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Associate or undergraduate degree in a relevant field of study; additional relevant experience may be considered in lieu of the required education.
Three years of relevant experience, including one year of supervisory experience.
Valid driver’s license, proof of insurance, and a good driving record.
Ability to relocate within the service delivery area.
Knowledge of workforce development, economic development, business intelligence and trends, and project management.
Knowledge of management techniques and practices, including planning, strategy development and implementation, outcome assessment, and accountability.
Knowledge of effective case management and counseling.
Word processing, spreadsheet, technology, and computer skills.
Exceptional customer service and interpersonal skills.
Ability to handle or resolve stressful or challenging situations with difficult customers, sensitivity to customer needs and feelings, and concern for others.
Excellent problem-solving, critical-thinking, organizational, and detail-oriented skills.
Excellent verbal and written communication skills.
Ability to analyze and interpret information and data and provide relevant feedback for action.
Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
Ability to develop strategies and solutions.

Nice To Haves

Bilingual in English and Spanish.

Responsibilities

Manage daily operations of the Career Center and related workforce programs.
Inform the Manager about customer flow and recommend staff allocation to ensure appropriate and timely service delivery.
Analyze performance data and recommend process and service delivery improvements to meet performance measures and benchmarks.
Assess staff professional development needs and provide training to achieve high standards of customer service.
Perform other related duties as assigned.