Career Advisor I - Dallas

Equus•Irving, TX

About The Position

The Career Advisor I builds professional one-on-one relationships with clients to identify and address barriers to obtaining and retaining employment. The role provides assessment, individualized support, case management, referrals, and follow-up while helping participants meet goals and complete activities required by the applicable funding contract. The position also manages career-center program offerings, including orientations and workshops, workforce curriculum, grants within predetermined allocation targets, placement data, and reporting support. The Career Advisor collaborates with business services, schools, account managers, management, and other staff to align job-seeker preparation with available jobs and employer qualifications, maintain compliance and documentation, and improve center operations.

Requirements

Two years of experience in career advisement and development, workshop facilitation, workforce-curriculum development, public speaking, and content development.
Working knowledge of Microsoft Office and Google Docs.
Ability to maintain flexibility as contract or contractor needs require.
Ability to prioritize tasks and document visits and contacts.
Demonstrated telephone, computer, written, and verbal communication skills.
Strong leadership skills and ability to thrive with multiple stakeholders, frequent change, and diverse objectives.
Professional understanding of a broad range of occupations and career paths, ideally including healthcare.
Proficiency in case-management practices, including client assessment, individualized service planning, and comprehensive follow-up documentation.
Experience with database management systems and ability to maintain accurate, detailed client records and case notes.
Ability to identify operational challenges, develop solutions, and implement process improvements collaboratively.
Knowledge of compliance requirements and grant-management procedures related to workforce-development programs.
Customer service experience.

Nice To Haves

Bachelor’s degree from an accredited college or university in education, social services, healthcare, and/or communications.

Responsibilities

Build professional one-on-one working relationships with clients and provide assessment, individualized attention, and coordination to address barriers to employment.
Provide consistent and comprehensive case management and follow-up.
Conduct new customer orientation and help ensure required outcomes and goals are met.
Coordinate with schools, account managers, and management to complete and obtain appropriate documentation.
Facilitate professional development and job-preparation workshops.
Maintain an organized client database and detailed records of client contacts.
Ensure participants follow through with planned activities outlined in the funding-agency contract.
Assess clients’ work-related needs and refer them to appropriate community or social service agencies when needed.
Complete required enrollment documentation accurately.
Document participant contacts and activities in case notes and complete post-placement contacts as required by contract.
Develop solutions to participant attendance problems.
Assist with preparation of project reports, including participation and placement reports.
Manage program activities, including introductory and weekly workshops, issuing grants within predetermined allocation targets, and collecting placement data.
Manage career-center job-preparation workshops to support business-driven curriculum, high-quality presentations, satisfactory participation, clear next steps, and tangible outcomes.
Work with the business services team to identify available jobs and required qualifications, and determine workshops and training that can prepare job seekers.
Develop and maintain a standard communication plan to keep staff informed about center-wide issues and operational goals.
Participate in training, capacity building, and professional development.
Work with leadership to identify operational challenges and design and implement process improvements.
Provide operational support and coverage as needed, including intake services and support for compliance-driven standards.
Perform other tasks and duties reasonably related to the role, as assigned.