Career Advisor I - Dallas

Equus•Pleasant Grove, TX

About The Position

The Career Advisor I builds professional one-on-one relationships with clients to address barriers to obtaining and retaining employment. The role provides assessment, individualized support, coordination, case management, and follow-up. It also supports client orientation, enrollment, referrals, workshop delivery, participant attendance and progress, placement follow-up, and required program documentation. The Career Advisor manages program offerings and job-preparation workshops to maintain a business-driven curriculum, effective presentations, participation, clear next steps, and tangible outcomes. The position works with the business services team to understand available jobs and qualifications and to identify helpful workshops and training. It also supports program reporting, grants, placement data, center operations, compliance, staff communication, and process improvement. Other duties reasonably related to the role may be assigned.

Requirements

Ability to remain flexible as contract or contractor needs change.
Working knowledge of Microsoft Office and Google Docs.
Two years of experience in career advisement and development, workshop facilitation, workforce curriculum development, public speaking, and content development.
Ability to prioritize tasks and document visits and contacts.
Demonstrated telephone, computer, written, and verbal communication skills.
Strong leadership skills and ability to work in environments with multiple stakeholders, frequent change, and diverse objectives.
Professional understanding of a wide range of occupations and career paths, ideally including healthcare.
Proficiency in case management, including client assessment, individualized service planning, and comprehensive follow-up documentation.
Experience with database management systems and ability to maintain accurate, detailed client records and case notes.
Ability to identify operational challenges, develop solutions, and implement process improvements collaboratively.
Knowledge of compliance requirements and grant management procedures related to workforce development programs.
Customer service experience required.

Nice To Haves

Bachelor’s degree from an accredited college or university in education, social services, healthcare, and/or communications.

Responsibilities

Build one-on-one working relationships with clients and provide assessment, individualized attention, and coordination to address barriers to employment.
Provide consistent case management and follow-up.
Conduct new customer orientation and help ensure contract-required outcomes and goals are met.
Coordinate with schools, account managers, and management to complete and obtain appropriate documentation.
Facilitate professional development and job-preparation workshops.
Maintain an organized client database and detailed records of client contacts and activities.
Ensure participants complete planned activities required by the funding agency contract.
Assess participants’ work-related needs and refer them to appropriate community or social service agencies when needed.
Complete enrollment documentation accurately.
Record participant contacts and activities in case notes and make required post-placement contacts.
Develop solutions to participant attendance problems.
Assist with project reports, including participation and placement reporting.
Manage program activities, including introductory and weekly workshops, grants within predetermined allocation targets, and placement data collection.
Manage Center job-preparation workshops to support a business-driven curriculum, high-quality delivery, satisfactory participation, clear next steps, and tangible outcomes.
Work with the business services team to identify available jobs, required qualifications, and relevant workshops and training.
Develop and maintain a standard communication plan to keep staff informed about center-wide issues and operational goals.
Participate in training, capacity building, and professional development.
Work with leadership to identify operational challenges and implement process improvements.
Provide operational support and coverage as needed.
Assist with Center intake services and provide operational support for compliance-driven standards.
Perform other duties as assigned or reasonably related to the role.