Career Advisor I - Dallas

Equus•Preston, TX

About The Position

The Career Advisor I builds professional one-on-one relationships with clients to help remove barriers to obtaining and retaining employment. The role provides assessment, individualized attention, coordination, case management, and follow-up, while helping clients meet goals and planned activities required by funding contracts. The Career Advisor conducts customer orientations, facilitates professional development and job-preparation workshops, and manages program offerings to support a business-driven curriculum and strong participant outcomes. The role works with business services teams to identify available jobs and qualifications, and to determine which workshops and training can best prepare jobseekers. It also maintains client databases and detailed case documentation, completes enrollment and compliance documentation, makes referrals to community or social service agencies when needed, and supports reporting on participation and placement. The position contributes to center operations by coordinating workshops, administering grants within predetermined allocation targets, collecting placement data, communicating operational information to staff, supporting intake and compliance standards, and collaborating with leadership on operational challenges and process improvements. Other duties reasonably related to the role may be assigned.

Requirements

Two years of experience in career advisement and development, workshop facilitation, workforce curriculum development, public speaking, and content development.
Working knowledge of Microsoft Office and Google Docs.
Ability to remain flexible as contract or contractor needs change.
Ability to prioritize tasks and document visits and contacts.
Demonstrated telephone, computer, written communication, and verbal communication skills.
Strong leadership skills and ability to work in settings with multiple stakeholders, frequent change, and diverse objectives.
Professional understanding of a wide range of occupations and career paths; healthcare knowledge is particularly relevant.
Proficiency in case management, including client assessment, individualized service planning, and comprehensive follow-up documentation.
Experience with database management systems and ability to maintain accurate, detailed client records and case notes.
Ability to identify operational challenges, develop solutions, and implement process improvements collaboratively.
Knowledge of compliance requirements and grant management procedures related to workforce development programs.
Customer service experience.

Nice To Haves

Bachelor’s degree from an accredited college or university in education, social services, healthcare, and/or communications.
Knowledge of career paths in the healthcare field.

Responsibilities

Build one-on-one working relationships with clients to identify and address barriers to obtaining and retaining employment.
Provide client assessment, individualized attention, coordination, case management, and follow-up.
Conduct new customer orientations and help ensure contract-required goals and outcomes are met.
Coordinate with schools, account managers, and management to complete and collect appropriate documentation.
Facilitate professional development and job-preparation workshops.
Maintain an organized client database and detailed documentation of client contacts and activities.
Ensure participants follow planned activities outlined in funding agency contracts.
Assess clients’ work-related needs and refer them to community or social service agencies when appropriate.
Complete required enrollment documentation accurately.
Record participant contacts and activities in case notes and make required post-placement contacts.
Develop solutions to participant attendance problems.
Assist with project reports, including participation and placement reporting.
Manage program activities, including introductory and weekly workshops, grant issuance within predetermined allocation targets, and placement data collection.
Manage center job-preparation workshop offerings to support business-driven curriculum, high-quality delivery, satisfactory participation, clear next steps, and tangible outputs.
Work with the business services team to identify available jobs, qualifications, and appropriate workshops or training for jobseekers.
Develop and maintain a standard communication plan to keep staff informed about center-wide issues and operational goals.
Participate in training, capacity building, and professional development.
Work with leadership to identify operational challenges and design and implement process improvements.
Provide operational support and coverage as needed.
Assist with center intake services and provide operational support for compliance-driven standards.
Perform other duties as assigned or reasonably related to the role.